PDF file association and "Open With -> PDF-XChange Editor" not working

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

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David.P
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Joined: Thu Feb 28, 2008 8:16 pm
Location: Germany

PDF file association and "Open With -> PDF-XChange Editor" not working

Post by David.P » Mon Feb 08, 2021 12:43 pm

Hello forum and Tracker Support Team,

for some days, PDF file assignment with PDF-XChange Editor seems to be broken for me.

I can still assign the opening of PDF files per default to other applications, but not to PDF-XChange Editor. It neither works via the "Open With -> Choose Other App" context menu in Windows, nor via the corresponding File Assignment setting in PDF-XChange Editor, and also not by using the "Standard Programs" function of Windows 10 like described here:
https://www.tracker-software.com/knowledgebase/264-I-have-a-problem-with-File-Associations-and-making-PDF-XChange-EditorViewer-the-default-PDF-Viewer

I can't even open PDF files directly by right-clicking and selecting "Open with -> PDF-XChange Editor". In this case nothing happens at all.

Image

I could imagine that some entry in the registry is defective.

Thanks for any hints on how this could be fixed.

Kind regards
David
David.P
PDF-XChange Pro

Willy Van Nuffel
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Posts: 1660
Joined: Wed Jan 18, 2006 12:10 pm

Re: PDF file association and "Open With -> PDF-XChange Editor" not working

Post by Willy Van Nuffel » Mon Feb 08, 2021 1:08 pm

Hello,

1) When you look in Windows Task Manager, is the PDF-XChange Editor (PDFXEdit.exe) process running after double-click on a PDF ?
If yes, there might be something wrong with the installation.

2) Did you already try an uninstall/re-install of PDF-XChange Editor ?

Kind regards.

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Dimitar - Tracker Supp
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Joined: Mon Jan 15, 2018 9:01 am

Re: PDF file association and "Open With -> PDF-XChange Editor" not working

Post by Dimitar - Tracker Supp » Mon Feb 08, 2021 1:33 pm

Hello David,

Please go to this folder:


C:\Program Files\Tracker Software\Shell Extensions


..and start this application - XCShInfoSetup.exe


When the application window appear, please set all the fields according to this screenshot and restart your computer:

image.png


When the system is loaded again, please go to this menu:


image1.png


..and again set all the fields according to the screenshot and restart your computer.


After that, please check if the problem is resolved.



Regards.

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David.P
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Posts: 1010
Joined: Thu Feb 28, 2008 8:16 pm
Location: Germany

Re: PDF file association and "Open With -> PDF-XChange Editor" not working

Post by David.P » Mon Feb 08, 2021 2:27 pm

Thank you very much Dimitar.

This already seems to have fixed the issue even without a restart.

I shall report whether it sticks after the next system reboot.

Best regards
David
David.P
PDF-XChange Pro


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