Disappearing content SOLVED

[nicksson]

Hello!

Over the last 3-4 years I have experimented the images disappearing issue with all the versions and the subversions of PDF-Xchanger Editor. The version 9 has not addressed the issue. The bug can be constantly reproduced: it is enough to open a document, take away the focus from the document or minimize the window and waiting for a 10-15 minutes. When you come back to the window, the images are gone, as you can see in the attached images.
This is the original view of an arbitrary page part in a catalogue:

After 10 minutes:

The document closed and reopened. After another 15 minutes:

Sadly, the issue is not present with other pdf viewers/readers (ex. Foxit or Adobe).
I hope you can somehow address this issue...
Regards,
Nick

[Ivan - Tracker Software]

To @nicksson -- can you please create a memory dump of the Editor process via Windows Task Manager, zip it, and send us.
Here is a KB saying how to send us files: https://www.pdf-xchange.com/knowle ... le-service

[nicksson]

To @nicksson -- can you please create a memory dump of the Editor process via Windows Task Manager, zip it, and send us.
...

Hi, Ivan!
Sorry for delay!
I sent the file as you asked. The file name is "PDFXEdit_images_issue.7z".
Have a good debugging!

[Ivan - Tracker Software]

I'm afraid we cannot help you here as we do not provide support for the cracked version of our products, and we are not responsible for the consequences of using modified applications.

We recommend you to download and install products only from the official sources and do not modify them. Only in this case, you can count on our support if you have any problem with our products.

Further more - you risk the health and security of your own system installing products that have been modified for nefarious purposes and potentially allow your personal data and financial information to be compromised or even stolen.