Licensing in 9

[Arnold]

Upgraded to version 9 on my laptop and desktop computers as I have always done. Laptop installed and activated fine, but on the desktop I cannot activate the license. It states it is valid but cannot be activated.

I thought it was okay to install the program like that as I am only working on 1 computer at any given time.

Thanks.

[TrackerSupp-Daniel]

Hi, Arnold

A single user license should be perfectly able to apply to 2 devices, though we would require an internet connection to automatic activation, could it be that the second machine was offline?

Since this pertains to your license key, I should probably ask that you email us directly so we can look into this together. Could I ask you to send that to support@pdf-xchange.com

Thanks,

[Arnold]

Okay, thank you Daniel. Going to email it now. Maybe because it is a renewal and still starts with a 7 number.

[TrackerSupp-Daniel]