Non OCR in 9

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Arnold
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Non OCR in 9

Post by Arnold »

Fantastic that Finereader engine is now used for OCR. Results look very, very good. I can now stop using ABBYY Transformer for critical OCR stuff. I think Transformer uses the same engine or an older version of it.

I noticed one thing though when doing testing. I created 2 documents by scanning but only one had OCR run using my presets. Both scanned in B&W 400 dpi with a Brother MFC-295CN. The document with OCR opens fine in both Firefox and Transformer. The one without OCR opens fine in Firefox, but in Transformer only as a blank page.

I have never created a document with PDF XChange and this scanner that would not open in another program before. Both documents attached.

Thanks.
OCR Tests.zip
(611.16 KiB) Downloaded 57 times
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TrackerSupp-Daniel
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Re: Non OCR in 9

Post by TrackerSupp-Daniel »

Hi, Arnold

Sorry for the delay, I do not have transformer installed to do a test here, but I found the same issue when I opened the file in our Viewer. As such I would like to create a ticket on this. To do so, I will need you to setup your scan settings as you did for the non-OCR file, and save them. Then export those settings to a file, via the "scanner settings" dropdown > manage:
image.png
Then by using the "export" function:
image1.png
If you can do this and send us the file that is created, I can create the and we can hopefully locate the cause of the issue.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Arnold
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Location: Florida

Re: Non OCR in 9

Post by Arnold »

Daniel here are 3 files I just created. So these files and settings definitely match. The only file that does not open in Transformer is the file with no OCR or Deskew.

Also in the zip file are the scan settings files for OCR & Deskew, and for No OCR or Deskew. For the 3rd file (Deskew Only) I simply did a custom scan after using the No OCR & Deskew settings and selected Deskew.

Thanks.
Scanner.zip
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Arnold
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Location: Florida

Re: Non OCR in 9

Post by Arnold »

Daniel here is a No OCR or Deskew pdf produced with the same scanner, but with v 8 portable. This version 8 file opens with Transformer even though the v 9 file does not. Maybe a comparison of the two will help.
v 8 No OCR oe Deskew.zip
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TrackerSupp-Daniel
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Re: Non OCR in 9

Post by TrackerSupp-Daniel »

Hi, Arnold

Thank you for the files, I have created the following ticket on this matter:
#5435: Files scanned without EOCR/deskew in V9 cannot be viewed in other apps

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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Ivan - Tracker Software
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Re: Non OCR in 9

Post by Ivan - Tracker Software »

Please try build 9.0.351 released yesterday where the issue should be fixed.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Arnold
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Posts: 869
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Location: Florida

Re: Non OCR in 9

Post by Arnold »

Tried it last night. It is fixed. Thank you.
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TrackerSupp-Daniel
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Non OCR in 9

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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