Unable to Select Text

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lester1027
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Unable to Select Text

Post by lester1027 » Fri Jan 15, 2021 3:10 am

Dear all, I cannot select text in the attached document in which I was able to. I can select text in it with Chrome.

Thank you.
select_text.pdf
(2.45 MiB) Downloaded 20 times

Willy Van Nuffel
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Re: Unable to Select Text

Post by Willy Van Nuffel » Fri Jan 15, 2021 8:51 am

It seems like your PDF has a mix of contents.

The first page is a complete image, the following pages have some text on it, page 11 is full of hyperlinks.

To have a clear view on the content of your PDF, you can activate the "Content" pane, via View > (Other) Panes.
In that content pane, you can click the tiny white triangle before each page to open its' contents.
Everywhere you see the "Tt Text" indication, you should normally be able to select/edit the text.

To select text in your PDF, make sure to first click the "Select Text" icon in the toolbar or in the Home ribbon.
To select text behind hyperlinks, you must go into Edit > Text modus.

I hope this helps.

lester1027
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Posts: 44
Joined: Thu Nov 01, 2018 3:26 pm

Re: Unable to Select Text

Post by lester1027 » Fri Jan 15, 2021 2:22 pm

image.png
I found out that the text is placed inside a container, preventing me from selecting them.

lester1027
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Posts: 44
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Re: Unable to Select Text

Post by lester1027 » Tue Jan 19, 2021 2:53 pm

push~~~~~~

Willy Van Nuffel
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Re: Unable to Select Text

Post by Willy Van Nuffel » Tue Jan 19, 2021 6:58 pm

Most probably this specific problem will have to be fixed by Tracker Software Development.

In other PDF-readers (like Adobe Acrobat Reader DC), selecting text in your sample PDF is working correctly.

At this moment, to be able to select text in your PDF with PDF-XChange Editor, you have to go into text edit mode.

Best regards.

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Unable to Select Text

Post by TrackerSupp-Daniel » Tue Jan 19, 2021 11:24 pm

Hi,

Thank you for your patience and investigations on this matter, both of you. I have compiled what you found into a ticket here, as I am seeing the same. While internal only, you can ask us here about the following ticket number for an update on its progress in the future:

RT#5433: Text cannot be selected with select text tool in Editor

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

lester1027
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Posts: 44
Joined: Thu Nov 01, 2018 3:26 pm

Re: Unable to Select Text

Post by lester1027 » Wed Jan 20, 2021 2:40 am

Thank you both of you. You are so nice.

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Sasha - Tracker Dev Team
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Re: Unable to Select Text

Post by Sasha - Tracker Dev Team » Wed Jan 20, 2021 11:48 am

Hello lester1027,

The problem is fixed now and the fix itself will be available in build 351.

Cheers,
Alex
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ

lester1027
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Posts: 44
Joined: Thu Nov 01, 2018 3:26 pm

Re: Unable to Select Text

Post by lester1027 » Wed Jan 20, 2021 1:29 pm

Thanks. So efficient.

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TrackerSupp-Daniel
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Unable to Select Text

Post by TrackerSupp-Daniel » Thu Jan 21, 2021 1:17 am

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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