Select a value from a dropdown list

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smaak
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Posts: 3
Joined: Sat Aug 15, 2020 12:55 pm

Select a value from a dropdown list

Post by smaak »

If I want to select a value from a dropdown list, I first have to click into the combo box. If I click directly on the little arrow that opens the list, the list disappears after a second.
This malfunction only occurs with the latest version of Acorbat Reader. The dropdown list of the combo box works without any problems with the Hand Tool of the X-Change editor or in a browser.
Are there any settings in the editor or in the properties of the combo box or in Win10 to correct this?
Acrobat Reader.jpg
Attachments
X-Change.jpg
Willy Van Nuffel
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Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Select a value from a dropdown list

Post by Willy Van Nuffel »

Hello,

With both example PDF's I have made (see attachments), I was not able to reproduce the problem.

Nor in PDF-XChange Editor v8.0.343.0, nor in Adobe Acrobat Reader 2020.013.20074

Can you post a sample PDF onto this form that shows the problem?

Best regards.
Attachments
Combo Box - Select a color.pdf
(17.87 KiB) Downloaded 34 times
Combo Box - Select a color - first item is empty.pdf
(22.81 KiB) Downloaded 24 times
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Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Select a value from a dropdown list

Post by Dimitar - Tracker Supp »

Yes, indeed an example file will help us in investigating the problem you are facing.

Regards.
smaak
User
Posts: 3
Joined: Sat Aug 15, 2020 12:55 pm

Re: Select a value from a dropdown list - SOLVED

Post by smaak »

The problem was the Acrobat Reader Accessibility Setup Assistant. I accepted the suggestion "Use recommend settings" clicked NEXT and then - BANG! The solution: I removed Reader and cleaned the installation with AdobeAcroCleaner_DC2015.exe. After a new installation the PDF worked fine again. The assistant started because I tried to start a EXE with a push button.
ARSASA.jpg
Willy Van Nuffel
User
Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Select a value from a dropdown list

Post by Willy Van Nuffel »

Thanks @smaak to tell us the whole story.

Without that knowledge, it would have been very difficult for someone else to find the cause of the problem.

So, finally, your PDF-forms will work like intended.

Best regards.
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TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Select a value from a dropdown list

Post by TrackerSupp-Daniel »

Hi,

Glad to hear everything is working now! And thanks Willy for jumping in to help out here.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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