License keeps deactivating

[rweiland]

Hi,

we are using the editor (8.0.343.0) on Windows Server 2019. A couple of users keep loosing their license and we have to reapply the key each time they log in again.
We would really appreciate, if you could help us.

Many thanks and best regards,

Robin

[TrackerSupp-Daniel]

Hi, rweiland

Are you employing any load balancing in this scenario? If so I may need to ask our System admin specialist to take a look at your case for further assistance.
By default, keys are encrypted per user, which means that in some environments, it is not possible to install the keys as per default, and you instead need to decrypt the key during deployment, or use a logon script to apply the key to the account as the user signs in.

This article may also offer some assistance. Please let us know if you have any more questions:
https://help.pdf-xchange.com/sysad ... erver.html

Kind regards,