Printing to PDF printer not launching PDF-Xchange

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Chris - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Nobo
User
Posts: 4
Joined: Thu Oct 15, 2020 12:40 am

Printing to PDF printer not launching PDF-Xchange

Post by Nobo » Thu Oct 15, 2020 5:50 am

HI,

G'day

I changed from Foxit-PDF to PDF-Xchange recently for the specific requirement of have my accounting software "MYOB Accountright" launch the default PDF application when a document is printed to PDF.

This functionality was in Foxit but removed a couple of versions ago. Today it seems to have stopped working in PDF-Xchange V8.0 Build 341.0 when printing to PDF-Xchange Lite. It creates and store the PDF but the viewer does not launch upon successful creation.
Has the feature been removed or am I missing a setting that may have been corrupted/altered?

I did try printing to the Internal driver and that does display as expected but "stamped" as I do not have a full license. As that works I assume the issue to be in PDF-Xchange and not MYOB.

Can anyone shed some light on this issue and how to fix it.

Thank you

Willy Van Nuffel
User
Posts: 1560
Joined: Wed Jan 18, 2006 12:10 pm

Re: Printing to PDF printer not launching PDF-Xchange

Post by Willy Van Nuffel » Thu Oct 15, 2020 9:17 am

Hello,

Please try the following steps:
- Go into Windows Settings
- Click "Devices"
- Click "Printers & scanners"
- Click the "PDF-XChange Lite" printer
- Click "Manage"
- Click "Printing preferences"
- In the column at the left, click "Save"
- At the right, make sure that the check-box at "Run Application After Printing" is active
- Click "OK"
- Close the Settings window

Please let us know if this helps.

Regards.
Attachments
PDF-XChange Lite - Printing Preferences.png

Nobo
User
Posts: 4
Joined: Thu Oct 15, 2020 12:40 am

Re: Printing to PDF printer not launching PDF-Xchange

Post by Nobo » Thu Oct 15, 2020 9:23 am

I think I have solved the problem .... in the print dialogue there is a check box to launch the viewer which by default has been changed to un-ticked. Just need to find where to make the default ticked.

And Yes the above works!!! :D

Willy Van Nuffel
User
Posts: 1560
Joined: Wed Jan 18, 2006 12:10 pm

Re: Printing to PDF printer not launching PDF-Xchange

Post by Willy Van Nuffel » Thu Oct 15, 2020 9:32 am

Thanks for confirming.

Normally, when you go to the printer settings via the Print dialog-box, the modifications you make are only valid for that session.

When you go to the printer settings via Windows Settings, the modifications are permanent.

Regards.

User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 869
Joined: Mon Jan 15, 2018 9:01 am

Printing to PDF printer not launching PDF-Xchange

Post by Dimitar - Tracker Supp » Thu Oct 15, 2020 9:43 am

:)

Nobo
User
Posts: 4
Joined: Thu Oct 15, 2020 12:40 am

PDF-XChange Lite not Listed in Devices

Post by Nobo » Fri Oct 23, 2020 1:03 am

G'day

Just installed my second copy on a new NUC, PDF-XChange Lite printer is available as a device to print to.....But I wanted to tick the Windows settings for the Device to always launch the application after viewing ..... for some reason PDF-XChange Lite is not listed in Windows 10 Devices.

Xchange Internal Driver is.

I have uninstalled and re-installed with the same result.

Any clues as to what could have happened?
image.png

Willy Van Nuffel
User
Posts: 1560
Joined: Wed Jan 18, 2006 12:10 pm

Re: Printing to PDF printer not launching PDF-Xchange

Post by Willy Van Nuffel » Fri Oct 23, 2020 9:00 am

Hi Nobo,

Myself, I do not see an immediate reason why the "PDF-XChange Lite" printer should not appear in your Windows "Printers & scanners" after installation.

Did you download the PDF-XChange Lite printer from here:
- https://www.tracker-software.com/product/pdf-xchange-lite

Do you see the printer when you look via Control Panel > Devices and Printers or via Device Manager > Print queues ?

Regards.

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 14209
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Printing to PDF printer not launching PDF-Xchange

Post by Tracker Supp-Stefan » Fri Oct 23, 2020 10:05 am

Hello Willy Van Nuffel,

Thanks for the advise!
Also - a restart of windows might be needed before the printer is fully installed and listeed everywhere it needs to be. So Nobo did you restart your windows after installing Lite?

Kind regards,
Stefan

Nobo
User
Posts: 4
Joined: Thu Oct 15, 2020 12:40 am

Re: Printing to PDF printer not launching PDF-Xchange

Post by Nobo » Sun Oct 25, 2020 12:22 am

It is really strange, PDF-Xchange Editor is what was installed, twice with machine reboots, shutdown and alike.

Perhaps I should down load just PDF-Xchange Lite printer and install that?

That said the Lite Printer is available in available in Print Dialog boxes as is Internal Driver. But when you use Windows 10 Devices or Control Panel Devices it is not seen.
image.png
Device manager within Computer Management does show the printer:
image1.png
image1.png (6.73 KiB) Viewed 261 times

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 14209
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Printing to PDF printer not launching PDF-Xchange

Post by Tracker Supp-Stefan » Mon Oct 26, 2020 11:46 am

Hello Nobo,

You have an "XChange Internal Driver". This is probably the one you are looking for. Have you renamed this in the past?
Or do you have some other software on your machine which might have installed one of our printing drivers as well?

Kind regards,
Stefan

Willy Van Nuffel
User
Posts: 1560
Joined: Wed Jan 18, 2006 12:10 pm

Re: Printing to PDF printer not launching PDF-Xchange

Post by Willy Van Nuffel » Mon Oct 26, 2020 6:09 pm

"Xchange Internal Driver" seems to be another product, not related to PDF-XChange Printer, nor Tracker Software:
http://semantic.gs/xchange_internal_driver_driver_download

It is not clear to me what it stands for.

Maybe the easiest way to resolve the problem, is to install PDF-XChange Editor without the included PDF-XChange Lite printer and run a separate installation of PDF-XChange Lite printer FREE. If possible, install with 'run as administrator'.

If after this, the problem should persist, myself I have no further ideas.

Regards.

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 4272
Joined: Wed Jan 03, 2018 6:52 pm

Re: Printing to PDF printer not launching PDF-Xchange

Post by TrackerSupp-Daniel » Tue Oct 27, 2020 6:35 pm

Hi, all

Nobo, if you could let us know if Willy's suggestion works, I expect it will. If it does not, we may need to take some additional troubleshooting steps. If that is the case, please also email us directly with a link to this topic, so we can carry on the conversation directly and possibly involve the development team.

You can email us Via Support@tracker-software.com

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Post Reply