Pages go blank after being opened for a while

Guote · Post by **Guote** » Mon Sep 07, 2020 11:03 pm

Hello. First and foremost I have to say I love this software. It's just all I casn ask for in a pdf editor, so thank you.

Now, when I've had a pdf file opened for a while, images go blank, text font gets simplified or messed with or just vanishes. You can see an example below. I've considered it might be a corrupted PDF file, but it happens with every pdf file that has images. In the example below, the PDF is freshly downloaded from the official page, and it also shows up just fine in other software like Adobe or Foxit. My only solution so far is closing and reopening the file.

Here's what it looks like when opened (https://i.imgur.com/aP0WFSI.jpg) VS after a while (https://i.imgur.com/8saqOxQ.jpg)

What can I do?

Thanks.

Post by **TrackerSupp-Daniel** » Mon Sep 07, 2020 11:10 pm

Hi, Guote

Thank you for the report. This usually means that there was an error in your installation. This would most likely only happen when downloading our installers from a third party site which has tampered with it.
Please completely uninstall all instances of our software from your device, then reinstall the latest version directly from our official downloads page here: https://www.pdf-xchange.com/product/downloads

After reinstalling, you should find that the software works as expected, without any disappearing content. If the issue continues after reinstalling the latest version, please send us a copy of the document in question and walk us through the Edits you normally make so that we can run some tests and see what else may cause this.

Kind regards,

Guote · Post by **Guote** » Tue Sep 08, 2020 10:34 am

Wow, you replied almost instantly. Thank you a lot, that seemed to be the case. I tried reinstalling before and it didn't work, but I did not think of redownloading the .exe.

Now everything is perfect again <3

Thanks a lot!

Post by **Paul - Tracker Supp** » Tue Sep 08, 2020 2:00 pm