Installer Error - I can't install PDF-XChange-Editor

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Merowinger
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Installer Error - I can't install PDF-XChange-Editor

Post by Merowinger » Sun Aug 16, 2020 10:43 am

Hello!

My computer crashed during the deinstallation of the last version of the PDF-XChange-Editor and now I can't install the new version anymore. The installer shows this message:
001.jpg
I tried some things before, including removing entries from the Registry but nothing helped. There should be nothing left on my PC from the last installation but it still doesn't work.

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TrackerSupp-Daniel
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Re: Installer Error - I can't install PDF-XChange-Editor

Post by TrackerSupp-Daniel » Mon Aug 17, 2020 6:22 pm

Hi, Merowinger

If the system crashed during uninstallation, it is likely that some incomplete files are leftover causing windows to think it is still installed. The best way to resolve this would be to download the original installer for the version you previously had installed, and try to install/repair with that installer, then begin the uninstallation process again before running another installer.
If you are unsure which version you had installed previously, please email us directly so that we can try to help troubleshoot. You can contact our support team via Support@tracker-software.com

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Merowinger
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Posts: 2
Joined: Sun Aug 16, 2020 10:35 am

Re: Installer Error - I can't install PDF-XChange-Editor

Post by Merowinger » Tue Aug 18, 2020 7:29 am

Thank you, I just wrote a mail to the support.

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Dimitar - Tracker Supp
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Re: Installer Error - I can't install PDF-XChange-Editor

Post by Dimitar - Tracker Supp » Tue Aug 18, 2020 8:10 am

Hello Merowinger,

We received your message and we answered it.

Regards.

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