Opening Office files in PDF-XChange

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PRBruinsma
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Posts: 23
Joined: Wed Feb 07, 2018 2:35 am

Opening Office files in PDF-XChange

Post by PRBruinsma » Fri Aug 14, 2020 3:34 pm

When opening an Office file in PDF-XChange I receive a warning that Microsoft Office is not activated.
See attachment.
I have a Microsoft 365 subscription that is properly activated.

Windows 10 Pro version 2004 64 bits.
Standalone computer.

Can you help me to get rid of this notification?

Regards,
Piet


Aantekening 2020-08-14 171713.png

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TrackerSupp-Daniel
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Re: Opening Office files in PDF-XChange

Post by TrackerSupp-Daniel » Fri Aug 14, 2020 8:31 pm

Hi, PRBruinsma

Could I ask what exact version(s) of office you have running on your PC currently? You can usually find this by opening any office application and clicking on File > account > about word. If you have multiple different versions installed, please include screenshots for all of them.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

PRBruinsma
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Posts: 23
Joined: Wed Feb 07, 2018 2:35 am

Re: Opening Office files in PDF-XChange

Post by PRBruinsma » Fri Aug 14, 2020 8:39 pm

Hi Daniel,

Thanks for your quick response.
I have only one version of Office installed.
About Word: Version 2007 (build 13029.20308 Click and Ready.

Regards,
Piet

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TrackerSupp-Daniel
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Posts: 3879
Joined: Wed Jan 03, 2018 6:52 pm

Re: Opening Office files in PDF-XChange

Post by TrackerSupp-Daniel » Fri Aug 14, 2020 9:27 pm

Hi, PRBruinsma

Thank you for clarifying. I haven't been able to reproduce this locally, so we may need to investigate directly. Could I ask you to email us via <Support@Tracker-Software.com>, so that we can arrange a time that works for everyone involved and check into this.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

PRBruinsma
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Posts: 23
Joined: Wed Feb 07, 2018 2:35 am

Re: Opening Office files in PDF-XChange

Post by PRBruinsma » Fri Aug 14, 2020 11:40 pm

I have hust send you an e-mail.

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TrackerSupp-Daniel
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Posts: 3879
Joined: Wed Jan 03, 2018 6:52 pm

Re: Opening Office files in PDF-XChange

Post by TrackerSupp-Daniel » Fri Aug 14, 2020 11:48 pm

Hi, PRBruinsma

Thank you for the email. I have just replied to it, we can continue the conversation there, and I will post here after the session to share any details which may help other users, if possible.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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