Fillable PDF forms

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kumar
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Posts: 49
Joined: Fri Dec 21, 2018 3:34 am

Fillable PDF forms

Post by kumar » Mon Aug 10, 2020 6:41 pm

Hi,
I noticed that many times when I receive fillable PDF documents, I cannot fill those PDFs in PDF-XChange Editor but, I can fill those forms perfectly in Adobe Acrobate. Those fillable PDF documents work just fine in Adobe Acrobat but not in PDF-XChange Editor. Why is that? Is this some sort of compatibility issue or some setting I need to set in PDF-XChange Editor? If former, can you release a fix? Thanks.

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TrackerSupp-Daniel
Site Admin
Posts: 4044
Joined: Wed Jan 03, 2018 6:52 pm

Re: Fillable PDF forms

Post by TrackerSupp-Daniel » Mon Aug 10, 2020 8:37 pm

Hi, kumar

There should not be many situations like this, but some content, for example, dynamic XFA documents, cannot be signed in our software yet. Could I ask you to please share a copy of one document where you encounter this issue so that we can investigate what may be happening?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
Site Admin
Posts: 4044
Joined: Wed Jan 03, 2018 6:52 pm

Re: Fillable PDF forms

Post by TrackerSupp-Daniel » Tue Aug 18, 2020 5:18 pm

Hi, Kumar

WE have received the document, and as expected, the file contained Dynamic XFA content, which was causing this issue. We cannot fully support Dynamic XFA as it is an adobe proprietary format. We are working on proper support for this over time, but it is a highly complex system and will be a long time before it can be fully supported.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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