Hi,
can't update - installation stops at this point:
Update via updater fails
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- TrackerSupp-Daniel
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Re: Update via updater fails
Hi, Mr. Nice Guy
Do you see any error messages, UAC prompts, or otherwise something to indicate that something has gone wrong, or does the process simply stop here without any notice whatsoever?
Can you please also confirm if the updater is perhaps frozen? Windows should display a slightly animated "swoosh" across the green bar periodically. is that still occurring?
If running the updater is not working, you do also always have the option of manually uninstalling the software and the running the latest installer available from your account page: https://www.pdf-xchange.com/myaccount
Kind regards,
Do you see any error messages, UAC prompts, or otherwise something to indicate that something has gone wrong, or does the process simply stop here without any notice whatsoever?
Can you please also confirm if the updater is perhaps frozen? Windows should display a slightly animated "swoosh" across the green bar periodically. is that still occurring?
If running the updater is not working, you do also always have the option of manually uninstalling the software and the running the latest installer available from your account page: https://www.pdf-xchange.com/myaccount
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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- User
- Posts: 153
- Joined: Tue Sep 16, 2008 7:16 am
- Location: Germany
Re: Update via updater fails
Hi Daniel,
it stops at that point without any messages and doesn't freeze.
Best regards
it stops at that point without any messages and doesn't freeze.
Best regards
- TrackerSupp-Daniel
- Site Admin
- Posts: 8611
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Update via updater fails
Hi, Mr. Nice Guy
In that case, could I ask you to please follow the steps here to log the installation, and send us the resulting file?
https://www.pdf-xchange.com/knowle ... or-Support
Kind regards,
In that case, could I ask you to please follow the steps here to log the installation, and send us the resulting file?
https://www.pdf-xchange.com/knowle ... or-Support
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com