Existing digital signature not visible on a XFA form document  SOLVED

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zarkogajic
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Existing digital signature not visible on a XFA form document

Post by zarkogajic »

Hi Support,

From what I can figure out by searching the forum, digitally signing an XFA PDF document is not supported: viewtopic.php?f=62&t=33399

I have an XFA document that is digitally signed and Adobe displays the signature. PDF-XChange Editor displays the field as if is not signed.

I do not need to sign it - but I would need the existing signature to be visible.


-žarko
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TrackerSupp-Daniel
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Re: Existing digital signature not visible on a XFA form document

Post by TrackerSupp-Daniel »

Hi, zarkogajic

You are correct that signing XFA documents is still not supported, but we should be able to show existing signatures. Could I ask you to please email us with a copy of this document so that we can look into why it is not showing the signature here and develop a solution.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Existing digital signature not visible on a XFA form document

Post by zarkogajic »

Hi Daniel,

Thanks. Done.

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Tracker Supp-Stefan
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Re: Existing digital signature not visible on a XFA form document

Post by Tracker Supp-Stefan »

Hello zarkogajic,

Thanks - we got the file and passed it along to Daniel. He will look at this as soon as he gets to the office (he is in Pacific Time Zone so it's currently 3:45 AM over there).

Kind regards,
Stefan
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TrackerSupp-Daniel
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Re: Existing digital signature not visible on a XFA form document

Post by TrackerSupp-Daniel »

Hi, zarkogajic

My apologies for the delay getting back to you. I have just replied to your email but wanted to post here as well for clarity to anyone else experiencing the same issue.
At the moment, signatures in XFA documents are unsupported, if a signature in an XFA document is visible, it is currently the exception. not the norm. We are working on properly supporting displaying these, but I cannot offer a timeline for when this might be possible.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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zarkogajic
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Re: Existing digital signature not visible on a XFA form document  SOLVED

Post by zarkogajic »

Hi Daniel,

Ok, thanks.

-žarko
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TrackerSupp-Daniel
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Existing digital signature not visible on a XFA form document

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
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Support@pdf-xchange.com
jsimmons18
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Re: Existing digital signature not visible on a XFA form document

Post by jsimmons18 »

Hi Daniel,

Will this capability be available in version 9?

Regards,
Jeannette Simmons
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TrackerSupp-Daniel
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Re: Existing digital signature not visible on a XFA form document

Post by TrackerSupp-Daniel »

Hi, jsimmons18

Placing new signatures in XFA is still not possible, and it is not something I can offer even a remote timeline for, do expect this to be a long wait, if it is ever made available.
Viewing existing signatures however we have made much progress on, and works without issue quite frequently. There are still exceptions, and if you do find an XFA document which is signed and does not display a signature in the Editor, please send it to us via email, so that we can investigate more closely and try to resolve that issue.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
wqm enterprise llc
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Re: Existing digital signature not visible on a XFA form document

Post by wqm enterprise llc »

I have a file that the digital signature can NOT be seen. I have confirmed with others that the signature(s) are there.

Any assistance would be greatly appreciated!
IAA-55-21 7600A.pdf
(2.31 MiB) Downloaded 54 times
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Paul - Tracker Supp
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Re: Existing digital signature not visible on a XFA form document

Post by Paul - Tracker Supp »

Hi WQM,

thanks for the sample. I also can not see a visual representation of the signatures in our Editor while I can in Adobe Reader.

I have passed tis on to the development Team and added it to the existing ticket for the issue. I was told not to expect this fix int he very next build but a subsequent one.

For reference, the ticket is RT#5451: XFA, signatures not shown - though it is only for internal use, referring to it will mean any support staff member can get a status update.

I hope that helps.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
zarkogajic
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Re: Existing digital signature not visible on a XFA form document

Post by zarkogajic »

Hi Support,

Any movement here?

In 9.4.362 - signature field is still not visible for XFAs.

-žarko
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Paul - Tracker Supp
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Re: Existing digital signature not visible on a XFA form document

Post by Paul - Tracker Supp »

Hi žarko,

the ticket is still set to the status "Open" which means it is actively being worked on but has not been resolved yet. I have raised the priority of the ticket and made mention that you are asking about it's progress.

regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
zarkogajic
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Re: Existing digital signature not visible on a XFA form document

Post by zarkogajic »

Hi Support,

Any movement here (I see version 368 still does not display signatures in XFA)?

-žarko
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Paul - Tracker Supp
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Re: Existing digital signature not visible on a XFA form document

Post by Paul - Tracker Supp »

Hi žarko

I am afraid not. It is not trivial and while important it is not the top of the list for priority at this juncture I am afraid.

More time is required. I have made a note that you are asking about the progress. I cannot promise however that this will become the top priority. We will just have to wait and see I am afraid.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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