Hey,
A colleague of mine has run to an issue while saving a document. If he use the date as part of the filename (in our part of the world the year is last!), the Editor reads it as a '.2020 file'.
Eg. 'Completed drawings 08.06'.2020.
If the document is saved one more time, it returns the .pdf -fileextension, so to continue the example, it would now read as
'Completed drawings 08.06.2020'.pdf
No one else can access the drawings when saved as a '.2020' -file and no one else can replicate the issue...
I've attached a dump of the file explorer showing both the versions of a file with said problem:
Editor saves as a '.2020' file extension
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
- Tracker Supp-Stefan
- Site Admin
- Posts: 17941
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Editor saves as a '.2020' file extension
Hello MJN,
I believe this was an issue with an older build - please try updating to build 339, and if the problem still persists, please check if there is an
Computer\HKEY_CLASSES_ROOT\.2020 entry in the registry on the affected machine and try to remove it.
Kind regards,
Stefan
I believe this was an issue with an older build - please try updating to build 339, and if the problem still persists, please check if there is an
Computer\HKEY_CLASSES_ROOT\.2020 entry in the registry on the affected machine and try to remove it.
Kind regards,
Stefan
Re: Editor saves as a '.2020' file extension
Oh, forgot to report back
We had internal IT take a looksee and it was indeed something to do with the registry -so problem solved!
We had internal IT take a looksee and it was indeed something to do with the registry -so problem solved!
- Dimitar - Tracker Supp
- Site Admin
- Posts: 1797
- Joined: Mon Jan 15, 2018 9:01 am