Thumbnails not shown in Windows Explorer

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
lester1027
User
Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Thumbnails not shown in Windows Explorer

Post by lester1027 »

I do not know if this is related to Xchange Editor. The thumbnails of pdf files are not shown in the explorer.

Settings related to that are already tuned.

Thank you.
image.png
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Thumbnails not shown in Windows Explorer

Post by Dimitar - Tracker Supp »

Hello lester1027,

I'm not sure what version of the PDF Editor you are using but if you have version 7 or 8 you can set this from here:


Please go to this folder:


C:\Program Files\Tracker Software\Shell Extensions


..adn start this file - XCShInfoSetup.exe



Then, set all the fields you see there to PDF XChange:


image.png



I hope this helps.


Regards.
fred roland
User
Posts: 1
Joined: Wed Apr 23, 2014 6:11 am

Re: Thumbnails not shown in Windows Explorer

Post by fred roland »

I just installed XChange-Editor 8 on a new PC and have just generic thumbnails in Explorer. I followed the instructions for XCShinfoSetup and made changes so it looks just like you suggested. I still just have the generic pdf thumbnails.
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Thumbnails not shown in Windows Explorer

Post by TrackerSupp-Daniel »

Hi, fred roland

Have you restarted the PC since installing or making these changes? as these do make alterations to the Shell, sometimes a restart is required to take effect. Please also confirm if you have tried disabling all shell extensions, applying, and then reenabling them again, as detailed here: https://www.pdf-xchange.com/knowle ... extensions

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
User avatar
David.P
User
Posts: 1510
Joined: Thu Feb 28, 2008 8:16 pm

Re: Thumbnails not shown in Windows Explorer

Post by David.P »

Because this just happened to me again, I shall note here what helped, so that it can be found again later if needed.

First, neither the two methods from the knowledge base nor a complete reinstallation of PDF-XChange Pro helped.
https://www.pdf-xchange.com/knowledgebase/395-How-do-I-re-register-the-shell-extensions

PDF thumbnails were still not shown in Windows Explorer.

Then I also completely uninstalled and reinstalled Ad0be Reader, and enabled PDF thumbnail display there like this:
image.png

After that, thumbnails were displayed in Windows Explorer again. These were probably created by Ad0be Reader. Finally, I used the XCShInfoSetup.exe utility to switch everything back to PDF-XChange:
https://www.pdf-xchange.com/knowledgebase/395-How-do-I-re-register-the-shell-extensions

Anyway, now everything works again.
David.P
PDF-XChange Pro
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Thumbnails not shown in Windows Explorer

Post by TrackerSupp-Daniel »

Hello, David.P

Thank you for the update David... There are many cases where Adobe can unfortunately prevent other applications from making their presence known to windows itself. Hopefully this helps someone else in a similar situation resolve their issues.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Post Reply