End User Support Issues

[wyatt.park]

I support MTR Corporation an international transportation company with over 4,500 users internationally. We have an Enterprise license and I am trying to fix 2 Issues currently.

1. I need to push out settings to automatically update the software to all users. Although I can go to each upsers machine and manually configure this, you can imagine how long that would take. I can push out the update via InTune if you can assist me with this that would be fantastic.

2. I have users receiving issues opening current documents from a shared drive. The software reports that a version was not removed or something. If I open the same document with Adobe reader the current version is displayed. Only with your software is this an issue.

Please help

[Paul - Tracker Supp]

HI wyatt.park

thanks for the post and excellent questions.

Regards the settings push, what specifically do you need to push? We have Active Directory Administrative Templates for the Editor, PDF-Tools and the Tracker Updater. Most Tools and Toolbars in the Editor can be set this way.
https://help.pdf-xchange.com/sysad ... atio_.html describes the available options.
https://help.pdf-xchange.com/sysad ... lates.html - specifically AD Templates
There is a lot in there about pushing preferences etc. If you want to describe exactly what you are looking to push I can help you find the appropriate policy if there is one available.

Regards the files on a share not opening, can you post a screen shot of the error message please?

Also - you should test all this on the current stable, as of yesterday that is 8.0.337.0.

Looking forward to seeing the error messages and details on your settings push .