Borderless printer margins

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Timur Born
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Borderless printer margins

Post by Timur Born » Fri Jan 17, 2020 11:54 am

Ahoi.

When I set my Epson 3880 to borderless printing then Editor does not properly identify the new printer margins (slight enlargement by driver) or virtual paper size (no enlargement of content, but of paper size). Photoshop does it correctly, so the driver is reporting thing, but Editor does not use the information.

Timur Born
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Re: Borderless printer margins

Post by Timur Born » Fri Jan 17, 2020 11:56 am

I checked Acrobat Reader and it is properly reading the print driver's changed paper margin/size information when borderless printing is enabled in the driver.

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TrackerSupp-Daniel
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Re: Borderless printer margins

Post by TrackerSupp-Daniel » Fri Jan 17, 2020 11:09 pm

Hello Timur,

Could I ask you to send us screenshots of the print preview in the Editor, and you current settings in both the Editor, and your Epson printer drivers?

Thank you!
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Timur Born
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Re: Borderless printer margins

Post by Timur Born » Tue Feb 11, 2020 7:27 pm

Printing borderless with the "keep size" option that increases virtual paper size instead of stretching the print. "Randlos" means borderless.

Not only does Editor not increase virtual paper size, but it also claims that there are still the same borders as if borderless printing was not active. The same happens when the driver's stretch option is used instead of "keep size".
borderless_editor.png
borderless_acrobat.png

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TrackerSupp-Daniel
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Re: Borderless printer margins

Post by TrackerSupp-Daniel » Tue Feb 11, 2020 9:55 pm

Hello Timur,
Can you please send us a screenshot of what settings you have selected in our print dialog? both the default settings, and the advanced settings hiding under "more..."?
Please also send us a copy of this document for investigation.
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Timur Born
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Re: Borderless printer margins

Post by Timur Born » Tue Feb 11, 2020 10:36 pm

The document does not matter, here is a screenshot of Editor's print settings using a new blank document in A4.
borderless_editor_print_settings.png

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TrackerSupp-Daniel
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Re: Borderless printer margins

Post by TrackerSupp-Daniel » Wed Feb 12, 2020 1:31 am

Hi Timur,

Thank you for the clarification there. Could I ask you to send us a link to the latest printer drivers for your printer, so that we can emulate this and look into the issue.
I cannot say for certain that it is something we will be able to address, but the Dev team is interested in taking a look to see.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623


Ivan - Tracker Software
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Re: Borderless printer margins

Post by Ivan - Tracker Software » Wed Feb 12, 2020 2:38 am

Thanks,

I fixed the issue. The fix will be available in the next build.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Timur Born
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Re: Borderless printer margins

Post by Timur Born » Wed Feb 12, 2020 9:10 am

Very nice, thank you! :D

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TrackerSupp-Daniel
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Re: Borderless printer margins

Post by TrackerSupp-Daniel » Wed Feb 12, 2020 5:59 pm

:D
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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