PDF XChange Editor preview handler hangs SOLVED

[inga78]

Hello there,

sometimes the preview handler in Outlook 2013 (32 Bit) with PDF XChange Editor v7.0.328.2 hangs.

previewhandler.png (5.24 KiB) Viewed 1244 times

We are using PDF XChange Editor on our Terminal-Server Farm and it seems, that the preview handler
hangs, when a lot of users are logged on to the servers.

I've checked the "shell extensions setup" and it looks good:

Does someone have same issue and solved it ?

Kind regards
Inga

[Tracker Supp-Stefan]

Hello Inga,

Build 328.2 is a bit older - so can you please try to update to the current latest (336) and let us know if this is still an issue?

Regards,
Stefan

[inga78]

Hello,

because of some issues interacting with one of our applications that needs an older version of PDF XChange (V7 insteat of V8).

But I will give V8 a try and report back after testing .



Kind regards
Inga

[TrackerSupp-Daniel]

Looking forward to hearing how it goes!

[inga78]

Hi there,

so far after updating to current release it seems that the bug is fixed.

Thanks a lot for the support. The call can be closed.

Kind regards
Inga

[Dimitar - Tracker Supp]