Update doesn't retain preview handler settings  SOLVED

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Ovg
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Update doesn't retain preview handler settings

Post by Ovg » Wed Jan 08, 2020 4:55 pm

Hello!

I have noticed that at least two last updates (334->335 and 335->336) resets preview handler settings to none. I should manually to run XCShInfoSetup.exe to assign preview handler to PDF-XChange Editor. It is quite annoying .....
Last edited by Ovg on Tue Apr 14, 2020 7:52 pm, edited 1 time in total.
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Re: Update doesn't retains preview handler settings

Post by TrackerSupp-Daniel » Wed Jan 08, 2020 6:57 pm

Hello Ovg,

As the preview handler is a shell extension, any time that it is updated it must be overwritten, this means that until you have restarted either windows or the file explorer it will not be fully usable. We recommend restarting your PC after running any installer that works with shell extensions to ensure everything works as intended, our installers are no exception. If you restart after updating/reinstalling, the preview handler should be properly usable without any "finagling".

Kind regards,
Daniel McIntyre
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Tracker Software Products (Canada) LTD

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Re: Update doesn't retains preview handler settings

Post by Ovg » Wed Jan 08, 2020 7:47 pm

Hello Daniel!

Nope, it doesn't work for me as you described.

1. I uninstalled 336 build
2. Reboot PC
3. I installed 335 build
4. Preview working fine
5. I installed 336 over 335
6. I saw message about reboot is required
7. Reboot PC
8. Preview doesn't work
9. I started XCShInfoSetup.exe - see attached pic
Attachments
Capture.JPG
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Re: Update doesn't retains preview handler settings

Post by TrackerSupp-Daniel » Thu Jan 09, 2020 12:04 am

Hi OVG,

This is certainly strange, I am not seeing this here, but I have forwarded this to our Dev team for investigation, they may have more input or ideas for what could be happening here to cause this. Just as a final check before they get to it, you do not have any security software in place that could be preventing us from changing the shell extensions automatically right?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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Re: Update doesn't retains preview handler settings

Post by Ovg » Thu Jan 09, 2020 5:05 am

Hi Daniel!

I have only Microsoft Security Essentials.
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Re: Update doesn't retain preview handler settings

Post by Ovg » Tue Apr 14, 2020 8:01 am

8.0.337.0 - the same problem exist .... I should manually register extension again ..... :evil:
Last edited by Ovg on Wed Apr 15, 2020 12:50 pm, edited 1 time in total.
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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 15, 2020 11:43 am

Knock, Knock, is anybody here? :oops:
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Re: Update doesn't retain preview handler settings

Post by Dimitar - Tracker Supp » Wed Apr 15, 2020 11:52 am

Yes, there is at least one person present :-)

Could you please tell me whether after the update the fields of the XCShInfo Setup.exe
looks the same as the ones from version 336?

A screenshot would be appreciated.

Regards.

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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 15, 2020 12:05 pm

Hello Dimitar! :)

Yes, they look the same as in 336. Please see my post above:
viewtopic.php?p=141747#p139429
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Re: Update doesn't retain preview handler settings

Post by Dimitar - Tracker Supp » Wed Apr 15, 2020 1:05 pm

Hmm... that is strange indeed.

Since our developers changed the locations of a few things, in the recent few builds, I can suggest to you to make a deep clean install at least once.

That way you can make sure that your product is not affected by some leftovers from older builds.

if you will, l please follow these introductions:

viewtopic.php?f=62&t=33842&p=140227&hil ... ll#p140227

Before you do that, please backup all of your customizations ( Stamps, Presets, Signatures, etc... ) because some of them will be destroyed.

Regards.

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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 15, 2020 1:11 pm

Ok. I'll try. :)
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Re: Update doesn't retain preview handler settings

Post by Dimitar - Tracker Supp » Wed Apr 15, 2020 1:20 pm

Good luck :-)

let me know how it goes.

Regards.

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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 15, 2020 1:47 pm

Knock, knock!
It's me again! :D


it goes fine. I walked through all steps and now:

20200415_164118.png

without my intervention. But we are speaking about update, not clean install. Will wait next update? :mrgreen:
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Re: Update doesn't retain preview handler settings

Post by Dimitar - Tracker Supp » Wed Apr 15, 2020 2:02 pm

The next update will go as it should.... :-)

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Re: Update doesn't retain preview handler settings

Post by Ovg » Tue Apr 28, 2020 6:13 am

Dimitar - Tracker Supp wrote:
Wed Apr 15, 2020 2:02 pm
The next update will go as it should.... :-)
Nope! After updating to 338, I should register extension manually again ....
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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 29, 2020 10:34 am

Bump!
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Re: Update doesn't retain preview handler settings

Post by Alex-Tracker DevTeam » Wed Apr 29, 2020 11:58 am

Hello Ovg,
what Windows version do you use? Do you change some options during installation or leave everything by default?
Thanks in advance

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Re: Update doesn't retain preview handler settings

Post by Ovg » Wed Apr 29, 2020 12:31 pm

Hello Alex!
Windows 7 x64 SP1

20200429_152514.png
20200429_152603.png
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Re: Update doesn't retain preview handler settings  SOLVED

Post by Alex-Tracker DevTeam » Fri May 01, 2020 6:43 pm

Issue found and will be fixed in next release.

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Re: Update doesn't retain preview handler settings

Post by Ovg » Fri May 01, 2020 6:58 pm

Wow! Many thanks!!!


бубен.gif
бубен.gif (75.96 KiB) Viewed 984 times
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Update doesn't retain preview handler settings

Post by Dimitar - Tracker Supp » Sat May 02, 2020 12:38 pm

:)

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Re: Update doesn't retain preview handler settings

Post by Ovg » Sat May 09, 2020 7:41 am

Bingo!!!!
339 build solves the problem!!!

https://www.youtube.com/watch?v=FoHlrQScWl0

Many thanks!!!!
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Update doesn't retain preview handler settings

Post by TrackerSupp-Daniel » Mon May 11, 2020 8:42 pm

:)
Daniel McIntyre
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Support: <Support@tracker-software.com>
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