Update doesn't retains preview handler settings

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Ovg
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Update doesn't retains preview handler settings

Post by Ovg » Wed Jan 08, 2020 4:55 pm

Hello!

I have noticed that at least two last updates (334->335 and 335->336) resets preview handler settings to none. I should manually to run XCShInfoSetup.exe to assign preview handler to PDF-XChange Editor. It is quite annoying .....
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 8.0 (Build 336.0) / W7 x64 SP1

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TrackerSupp-Daniel
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Re: Update doesn't retains preview handler settings

Post by TrackerSupp-Daniel » Wed Jan 08, 2020 6:57 pm

Hello Ovg,

As the preview handler is a shell extension, any time that it is updated it must be overwritten, this means that until you have restarted either windows or the file explorer it will not be fully usable. We recommend restarting your PC after running any installer that works with shell extensions to ensure everything works as intended, our installers are no exception. If you restart after updating/reinstalling, the preview handler should be properly usable without any "finagling".

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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Ovg
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Joined: Tue Sep 05, 2017 4:56 pm
Location: Moscow

Re: Update doesn't retains preview handler settings

Post by Ovg » Wed Jan 08, 2020 7:47 pm

Hello Daniel!

Nope, it doesn't work for me as you described.

1. I uninstalled 336 build
2. Reboot PC
3. I installed 335 build
4. Preview working fine
5. I installed 336 over 335
6. I saw message about reboot is required
7. Reboot PC
8. Preview doesn't work
9. I started XCShInfoSetup.exe - see attached pic
Attachments
Capture.JPG
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 8.0 (Build 336.0) / W7 x64 SP1

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TrackerSupp-Daniel
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Re: Update doesn't retains preview handler settings

Post by TrackerSupp-Daniel » Thu Jan 09, 2020 12:04 am

Hi OVG,

This is certainly strange, I am not seeing this here, but I have forwarded this to our Dev team for investigation, they may have more input or ideas for what could be happening here to cause this. Just as a final check before they get to it, you do not have any security software in place that could be preventing us from changing the shell extensions automatically right?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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Ovg
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Posts: 275
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Location: Moscow

Re: Update doesn't retains preview handler settings

Post by Ovg » Thu Jan 09, 2020 5:05 am

Hi Daniel!

I have only Microsoft Security Essentials.
It's impossible to lead us astray for we don't care even to choose the way.
PDF-XChange PRO, 8.0 (Build 336.0) / W7 x64 SP1

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