Highlighting multiple lines

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humam2104
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Highlighting multiple lines

Post by humam2104 » Wed Dec 04, 2019 1:44 pm

Please note that PDF Xchange sometimes highlights multiple lines instead of one, please fix this issue as it happens many times in textbooks.
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2019-12-04_16-50-42.png
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Dimitar - Tracker Supp
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Re: Highlighting multiple lines

Post by Dimitar - Tracker Supp » Wed Dec 04, 2019 1:46 pm

Hello,


Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us an example file with which you have this problem?

Regards.

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Wed Dec 04, 2019 6:34 pm

Check this page, it's a sample page that shows the problem
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Lines.pdf
(152.51 KiB) Downloaded 15 times

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Wed Dec 04, 2019 7:21 pm

Hello Human2104,

Thank you for the example file, We have seen reports of this recently, and I have thus added your information to our ongoing bug fixe ticket:

RT#4041: Editor : Issues with highlighting text

While I cannot say how long until this is resolved, I have just submit a request to raise the priority of it for you. When looking for an update, please just ask here about that ticket number, and any member of our support team will be able to assist.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Thu Dec 19, 2019 10:57 pm

Any update regarding the issue?

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Thu Dec 19, 2019 11:41 pm

Hello Humam2104,

Unfortunately there is no news since the last priority increase.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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David.P
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Re: Highlighting multiple lines

Post by David.P » Fri Dec 20, 2019 10:30 am

Hello @all,

Only as additional information, this issue could be related to the fact that (probably due to the equations), PDF-XChange Editor thinks that the first text paragraph on the page upladed by Humam contains several separate paragraphs.

This can be seen, for example, when the first paragraph is selected, context-menu-copied as Rich Text and then pasted into Word. In addition, these paragraphs seem to have an extremely large line spacing, as can also be seen in Word.:

Image

Hth and best regards
David
David.P
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Willy Van Nuffel
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Re: Highlighting multiple lines

Post by Willy Van Nuffel » Fri Dec 20, 2019 1:24 pm

Also as additional information:

When you isolate one of the paragraphs with a formula, you will see that for some specific characters the PearsonMATHxx font has been used. When you change this 'font' for these characters into for example 'Arial', then the line spacing jumps to normal (single line).

To me, it seems like there is a faulty interpretation of the PearsonMATH font.

Regards.

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Fri Dec 20, 2019 5:36 pm

Hello David & Willy,

Indeed the issue has to do with the font height. When highlighting we should currently base it on the size of characters in the line, so having multiple different sized fonts in a line would lead to results like this. Although there is certainly an issue in how we interpret the size of these font items. These details are in the ticket now, so that the Dev team can work with the examples and see what can be done.

I apologize for the inconvenience in the meantime.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Tue Dec 24, 2019 8:13 pm

I hope you can fix this problem as it occurs mostly on textbooks, I have multiple textbooks that have this issue, I would be very happy if you solved this issue

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Tue Dec 24, 2019 8:27 pm

Hi humam2104,
We are working on it.
Kind regards, :)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Fri Jan 10, 2020 11:03 pm

Greetings,

I'm writing this reply to ask if there has been any updates regarding this matter?
I really hope that you found the fix for this problem

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Fri Jan 10, 2020 11:28 pm

Hello Humam2104,

There are no new updates on the ticket since it was last checked just before the holidays a little over two weeks ago. I cannot say when this will be resolved, but it is more complex than it appears at a glance, and will likely not be a quick fix.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Sun Jan 12, 2020 7:16 am

I would like to point out that there's some new updates for me regarding this issue, it seems that the problem isn't with the highlighting itself, the problem is with selecting text too. Please check the GIF image or the recorded video
Using PDFXChange Editor Pro
Image
Using Foxit PDF Reader
Image
Using Adobe Reader
Image
Using Opera
Image
Using Chrome
Image
It's clear that other pdf softwares don't suffer from this problem while only PDFXChange does.
Attachments
PDFXChange.gif
Foxit PDF Reader.gif
Adobe Reader.gif
Opera.gif
Chrome.gif
Problem.pdf
(338.07 KiB) Downloaded 8 times

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Mon Jan 13, 2020 6:21 pm

Hello humam2104,

That is another issue which we are aware of and working on actively, it has to do with how content items are ordered on a page, currently we handle content items for multiple selection in the order which it "exists" according to the document, instead of how it "appears" in the document. In the future, we will be making a change to allow selection and the like to be based on the visual order, instead of the actual order of content items. As with the other issue in this thread this is a complex item to address, and no set timeline is available for it.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Fri Feb 21, 2020 11:01 pm

I hope you have some updates regarding this matter, btw once I saved a word file as a PDF using Word and the problem happened multiple times. Highlighting the first line of some paragraphs caused problems

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Fri Feb 21, 2020 11:50 pm

Hi, humam2104

Unfortunately I do not have any news for you as of yet. As for the files you are creating, does the same issue happen when you do all of the following, or is it exclusive certain ones? If so, which?
1. Print to our PDF-XChange Standard printer
2. Use our Convert function from the PDF-XChange Tab inside of Microsoft word
3. Print to the MS print to PDF printer
4. Use Words built in "File > export > create PDF" function

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: Highlighting multiple lines

Post by humam2104 » Sat Feb 22, 2020 2:16 am

It was actually File>Save As>PDF
that's the way I produced that PDF file

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TrackerSupp-Daniel
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Re: Highlighting multiple lines

Post by TrackerSupp-Daniel » Tue Feb 25, 2020 8:40 pm

Hi, humam2104

I see, Could you please try the other methods that I mentioned as well, and tell me if the file generated from those scenarios has the same issue (specifically the ones where our products are actually used)? As with the steps you are currently taking Word is actually generating the PDF file, not us, so we have no control of that process whatsoever and can only read what already exists in the document after it has been saved.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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