Google drive integration broken

fjumelle · Post by **fjumelle** » Mon Dec 02, 2019 1:08 pm

Hello
When I want to "Add a place" to Google Drive in the Open/Save menu, I get this error "Sign in with Google temporarily disabled for this app" (hope this is the correct English message, mine is in French).
It was working a few months ago, but now I reinstalled my OS and I get this error.
I tried on several Google accounts and several PC (Win 10 and Win 7) and even on a PC where there are already 2 "Google Drive" places configured.

Any idea?

Thanks.
François.

Mon Dec 02, 2019 1:12 pm

Hello François,

Please take a look at this article and see if this solution works for you:

https://support.google.com/accounts/ans ... 0255?hl=en

Regards.

fjumelle · Post by **fjumelle** » Wed Dec 04, 2019 12:37 pm

Hello Dimitar

I enabled the "Less secure apps access" but this does not solve my issue, even after cleaning the IE cache.
Another idea? Or something wrong on my side when applying the "Less secure apps access"?

Regards,
François.

Post by **TrackerSupp-Daniel** » Wed Dec 04, 2019 8:44 pm

Hello fjumelle,

This is a known issue caused by Google changing their "app verification" methods. We now need to include specific items in order to be verified, and are working on including these for an upcoming build. We apologize for the inconvenience caused while we work on resolving this.

Kind regards,

fjumelle · Post by **fjumelle** » Wed Dec 04, 2019 8:58 pm

Hello Daniel

OK, understood.
Thanks a lot for your feedback.

Regards,
François.

Post by **TrackerSupp-Daniel** » Wed Dec 04, 2019 9:33 pm

postkasten · Post by **postkasten** » Fri Dec 13, 2019 8:42 am

Hi there,

any news on that subject?

Literally almost every PDF I work with on a daily basis is placed in my Google drive, so I badly need this feature to work.

Fri Dec 13, 2019 11:10 am

Hello postkasten,

I'm sorry to hear that.

As my colleague Daniel said above, the fix will be available in our next version.

The release date of our new version is December 19.

Regards.

postkasten · Post by **postkasten** » Thu Dec 19, 2019 9:20 am

Hi there,
thanks for the info.

I just updated to version 8.335.

Sadly Google Drive is still broken.

When trying to log in I get errors within those authentification windows:

The button to authenticate ("zulassen") does not work is not responding to clicks:

What's the matter here? Is this a Google problem?

It did work before perfectly...

Post by **Tracker Supp-Stefan** » Thu Dec 19, 2019 1:04 pm

Hello postkasten,

I've asked my colleagues in the dev team to take a look here, and we will post again as soon as we have some further advise on this issue!

Season's greetings and
Kind Regards,
Stefan

flotux · Post by **flotux** » Wed May 27, 2020 3:03 pm

Hi,

I use the latest version 8.0 339.0 of PDF-XChange Editor and also encounter the same problem. In my Google account I already enabled the option "less secure login" but I also cannot get the Google Drive integration working.

I see the following error message:

Google sign in.png

The Internet Explorer which is used for the login will be reminded. However, Internet Explorer is not my default browser at all. I use Firefox.

Any idea how to get the login to my Google account working? Or do I have to wait for the nex release?

Kind regards
Florian

Post by **TrackerSupp-Daniel** » Wed May 27, 2020 6:19 pm

Hi, flotux

Hopefully a new release should not be necessary to resolve this. Our dev team is aware of the issue and it seems to be primarily affecting users who did not have an active connection to Google drive when Google updated their services last. We are in contact with them currently and are looking into options.

If all goes well, they can resolve it from their end and you will suddenly be able to sign in in the future, without any changes being made to our software. Depending on the situation, we may also need to update our systems to handle it however, so there is still a chance of needing to wait for an update.

Kind regards,

flotux · Post by **flotux** » Wed May 27, 2020 8:50 pm

Hi Daniel,

thanks for your detailed answer.

Could you please give a rough estimate when there will be a fix for this error? Do we talk about weeks or even months?

Kind regards
Florian

Post by **TrackerSupp-Daniel** » Wed May 27, 2020 9:59 pm

Hi, flotux

Unfortunately I cannot offer any semblance of a timeline for this. It could be as short as a week or two, but it could also be many months, or anything in between. As this is not something directly in our systems that is going wrong, I do not have enough information on what is being done to offer such a timeline.

We have not changed our handling recently, and as indicated by the number of users (myself included) who are still able to properly connect to google drive, the current handling is correct on our end.

Kind regards,

flotux · Post by **flotux** » Thu May 28, 2020 4:24 am

Okay, thanks for clarifying Daniel. I will be patient and wait and see.

Thu May 28, 2020 8:55 am

Lichfield · Post by **Lichfield** » Thu Jul 23, 2020 1:36 pm

Any update on the status of this. I had to rebuild my PC recently and re-install the software and it has broken an important feature for me.

L

www.agmdesign.it · Post by **www.agmdesign.it** » Mon Oct 26, 2020 10:02 am

HI, TEAM
unfortunately seems authentication to Google Drive still has issues.

in Italian:
Funzionalità Accedi con Google temporaneamente disattivata per questa app
in English
Login with Google feature is TEMPORARLY disabled for this app

and:
"Questa app non è stata ancora verificata da Google e non può quindi usare la funzione Accedi con Google."
in English sound like

"This app has not YET been verified by Google and therefore cannot use the Sign in with Google feature.

Well, does both adverbs have been underhestimated by the development team?

Post by **TrackerSupp-Daniel** » Mon Oct 26, 2020 9:25 pm

Hi,

This error message is provided directly by Google, not our software, the login process for google drive is handled entirely by google, at the end of that process, our app is given a special key to reconnect in the future.

I have just tested a fresh connection to google drive and experienced no issues here. First, please do ensure that you are running the latest version of our Editor (8.0.341.0) which you can check under help > about. If you are not, update the software and then try connecting again.

After that, if the issue persists, have you confirmed that you have enabled "less secure app access" through your Google account settings? If you have not, that would be why you are seeing this message. Please do that, and you should be able to connect.

If that does not help, please let me know.

Kind regards,