Tracker Updater - I'm confused

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Peter2
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Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Tracker Updater - I'm confused

Post by Peter2 » Sat Nov 30, 2019 9:04 pm

Tracker Updater shows me this result:
grafik.png
What does it mean? I'm allowed to update the entire "Pro", but "Editor" as part of the package is not allowed?
I looked at my licence - it is expired (since some time as I know).
PDF-X-Change Pro German

Willy Van Nuffel
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Re: Tracker Updater - I'm confused

Post by Willy Van Nuffel » Mon Dec 02, 2019 9:25 am

Hello,

At my opinion, you only have a license for PDF-XChange Editor. A license that has expired in the meanwhile.

In case you risk to run the update for the Editor, all its licensed features will no longer work as licensed and you will get publicity stamps on your pages. That is why the option "Include updates that are incompatible with the maintenance plan" is NOT checked in your case.

Because you do not have a license for PDF-XChange Pro, it makes no difference if you do the update or not. Licensed features will still work as non-licensed. That is why the check-box for this update is marked.

NOTE: The question remains @Tracker Support, if Editor will be excluded from the Pro-update ?

Best regards.

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TrackerSupp-Daniel
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Re: Tracker Updater - I'm confused

Post by TrackerSupp-Daniel » Mon Dec 02, 2019 5:59 pm

Hello All,

This issue is caused by running two different installers side by side, The PRO and Editor *installers* are separate items and as such, according to windows, they each have their own data, this stage of our updater simply checks windows to see which versions of our software is installed and then check to see if updates are available based on that.

Simply put, you currently have overlapping installations of the Editor, as the PRO installer will also install/update the Editor. In this situation, I would highly recommend completely uninstalling ALL of our software before trying to get the latest version of either, as updating either installation in this state could damage window's records of our installers and make updating or even uninstalling in the future very difficult for you.

Once both versions are uninstalled, you can as willy mentioned, install the latest version and run it for free, having demo labels applied when using a premium feature. Alternatively, if you wish to use the licensed version, please sign into your user account and download the version of the installer for your product there. You can also recover your license key from that page during the process.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Peter2
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Posts: 865
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Tracker Updater - I'm confused

Post by Peter2 » Tue Dec 03, 2019 8:32 pm

@Willy
thanks, but I just checked again: I have only one (expired, but valid) licence.

@Daniel
thanks too. For me it is clear now, I will see what I'll do.
For the other users it would be great if you could find a way to avoid this unclear behaviour of Updater.
PDF-X-Change Pro German

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Tracker Updater - I'm confused

Post by TrackerSupp-Daniel » Tue Dec 03, 2019 8:49 pm

No worries Peter, Ill bring this up internally here and see what we can come up with.

All the best! :D
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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