Japanese language

[AOEH]

Hi Support Team

We got a feedback from Japan that they have some problems regarding missing or wrong characters since we are using PDF Xchange.
I have two examples for you (on the left side, you see the document in Adobe PDF, on the right side, the same document in PDF Xchange):

Here we have a missing char...

And here are some strange (not Japanese) characters instead of the right ones...

Could you please explain, why we have this behavior?
Btw: We do have both: licensed and unlicensed editions, so it would be nice to find a solution for that issue.

Thanks and cheers, Alex

[Tracker Supp-Stefan]

Hello Alex,

Thanks for the post and report.
Can we have copies of those documents as well please? We need the actual PDF files to look at.
If they contain sensitive information - please do not attach them here in the forums, but instead send them to support@pdf-xchange.com with a link back to this topic - and we will take a look at them!

Regards,
Stefan

[AOEH]

Hi Stefan

We are waiting since two months for another answer.
Is there any idea when a patch will be released?

Cheers, Alex

[Tracker Supp-Stefan]

Hello Alec,

Your sample files have been passed to our devs and tickets created for both issues (there were two distinct problems in your two files):
#5038: Editor 335: Problem with custom encoding in embedded TTF font
and
#5039: Error in Editor built-in encoding UniGB-UCS2-H

Unfortunately those have not been fixed for build 335.
We will aim to get those issues resolved as quickly as possible!

Regards,
Stefan

[AOEH]

Hi Stefan

Are there any news related to that topic?

Cheers, Alex

[TrackerSupp-Daniel]

Hi, AOEH

From what I see here, the ticket has been assigned a work item and a developer is looking into it, but nothing substantial has been implemented yet.

Kind regards,

[AOEH]

Hi Daniel

Thanks for your answer.
Is it possible to increase priority on that two cases? Our Japanese colleagues are waiting...

Cheers, Alex

[TrackerSupp-Daniel]

Hi, AOEH

I have put forth a request to increase the priority, but I am still unable to make any promises on a timeline.

Kind regards,