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Error View 1bit images

Posted: Thu Oct 10, 2019 7:20 am
by seniorandre
HI,
If I create pdf with 1 bit images then I can`t see content...
I have created that file by Adobe Pdf printer driver.
Into files which was created by PdfCreator I do not see content (1bit images) also.

When I open that file by AdobePDF or PDFXchangeView it is Ok

example included

Vertion info:
Exchange editor 8.0
Windows 7

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 9:53 am
by Tracker Supp-Stefan
Hello seniorandre,

Can you please go in the Editor to Help -> About and check the exact build you have?
As with the current one (333) - I have no issues opening and viewing your file in the Editor:
1 bit image.png
Regards,
Stefan

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 12:30 pm
by seniorandre
I also use 333 build :(

I have got some such files...

2019-10-10 15_28_25-1bitPagesZIPv15 - PDF-XChange Editor.jpg

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 12:58 pm
by Tracker Supp-Stefan
Hello seniorandre,

We have just tested on a couple of virtual Windows 7 machines, and are still unable to reproduce the wrong behaviour!
Can you please check and make sure that your windows has all updates and upgrades installed on it, and that all drivers are also up to date?

If you have another machine on which to test - do the same problem appear there for you?

Regards,
Stefan

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 1:30 pm
by seniorandre
My windows is licensed and has all updates, but I don`t have any machine with PdfXChangeEditor...

Also I can say - my version of the FxEditor is free, check free variant also...

Thanks, I will look for the problem on my computer

Regards,
Andrey

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 4:55 pm
by TrackerSupp-Daniel
Hello Seniorandre,

If you cannot find the cause, but are able to reproduce this reliably, it could be an issue with some of our files being installed incorrectly.
In these cases it is advised to completely uninstall the current version, and then run the appropriate installer for the desired product downloaded directly from our official downloads page:
https://www.tracker-software.com/product/downloads

Kind regards,

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 6:06 pm
by seniorandre
Hello,

I did everything you asked...
No result. I do not see content of these files..

Andrey.

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 6:10 pm
by TrackerSupp-Daniel
Hello Seniorandre,

Could I ask you to please send us a screenshot of what you are seeing when you open the files?

Kind regards,

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 7:11 pm
by seniorandre
Screen is empty :)
You can see my screenshort with "about dialog" into previous message.
2019-10-10 22_12_38-1bitPagesZIPv15 - PDF-XChange Editor.jpg

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 7:26 pm
by Willy Van Nuffel
Maybe...

Click Edit (or File) > Preferences > Accessibility.

In case the check-box "Override Document Colors" should turned ON, turn it OFF and click OK.

Best regards.

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 7:51 pm
by seniorandre
Yes...

Check-box "Override Document Colors" has set to OFF and I see content...

Thanks

Re: Error View 1bit images

Posted: Thu Oct 10, 2019 8:47 pm
by TrackerSupp-Daniel
Thanks for the suggestion Willy!

Glad to hear that worked Seniorandre!

Both you you, have an excellent day :)