Error View 1bit images

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seniorandre
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Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 7:20 am

HI,
If I create pdf with 1 bit images then I can`t see content...
I have created that file by Adobe Pdf printer driver.
Into files which was created by PdfCreator I do not see content (1bit images) also.

When I open that file by AdobePDF or PDFXchangeView it is Ok

example included

Vertion info:
Exchange editor 8.0
Windows 7
Attachments
1bitPagesZIPv15.pdf
(136.77 KiB) Downloaded 19 times

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Tracker Supp-Stefan
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Re: Error View 1bit images

Post by Tracker Supp-Stefan » Thu Oct 10, 2019 9:53 am

Hello seniorandre,

Can you please go in the Editor to Help -> About and check the exact build you have?
As with the current one (333) - I have no issues opening and viewing your file in the Editor:
1 bit image.png
Regards,
Stefan

seniorandre
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Re: Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 12:30 pm

I also use 333 build :(

I have got some such files...

2019-10-10 15_28_25-1bitPagesZIPv15 - PDF-XChange Editor.jpg

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Tracker Supp-Stefan
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Re: Error View 1bit images

Post by Tracker Supp-Stefan » Thu Oct 10, 2019 12:58 pm

Hello seniorandre,

We have just tested on a couple of virtual Windows 7 machines, and are still unable to reproduce the wrong behaviour!
Can you please check and make sure that your windows has all updates and upgrades installed on it, and that all drivers are also up to date?

If you have another machine on which to test - do the same problem appear there for you?

Regards,
Stefan

seniorandre
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Re: Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 1:30 pm

My windows is licensed and has all updates, but I don`t have any machine with PdfXChangeEditor...

Also I can say - my version of the FxEditor is free, check free variant also...

Thanks, I will look for the problem on my computer

Regards,
Andrey

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TrackerSupp-Daniel
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Re: Error View 1bit images

Post by TrackerSupp-Daniel » Thu Oct 10, 2019 4:55 pm

Hello Seniorandre,

If you cannot find the cause, but are able to reproduce this reliably, it could be an issue with some of our files being installed incorrectly.
In these cases it is advised to completely uninstall the current version, and then run the appropriate installer for the desired product downloaded directly from our official downloads page:
https://www.tracker-software.com/product/downloads

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

seniorandre
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Re: Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 6:06 pm

Hello,

I did everything you asked...
No result. I do not see content of these files..

Andrey.

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TrackerSupp-Daniel
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Re: Error View 1bit images

Post by TrackerSupp-Daniel » Thu Oct 10, 2019 6:10 pm

Hello Seniorandre,

Could I ask you to please send us a screenshot of what you are seeing when you open the files?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

seniorandre
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Re: Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 7:11 pm

Screen is empty :)
You can see my screenshort with "about dialog" into previous message.
2019-10-10 22_12_38-1bitPagesZIPv15 - PDF-XChange Editor.jpg

Willy Van Nuffel
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Re: Error View 1bit images

Post by Willy Van Nuffel » Thu Oct 10, 2019 7:26 pm

Maybe...

Click Edit (or File) > Preferences > Accessibility.

In case the check-box "Override Document Colors" should turned ON, turn it OFF and click OK.

Best regards.

seniorandre
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Re: Error View 1bit images

Post by seniorandre » Thu Oct 10, 2019 7:51 pm

Yes...

Check-box "Override Document Colors" has set to OFF and I see content...

Thanks

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TrackerSupp-Daniel
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Re: Error View 1bit images

Post by TrackerSupp-Daniel » Thu Oct 10, 2019 8:47 pm

Thanks for the suggestion Willy!

Glad to hear that worked Seniorandre!

Both you you, have an excellent day :)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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