Surface Pen

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Henry1234
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Joined: Tue Sep 24, 2019 11:08 am

Surface Pen

Post by Henry1234 » Tue Sep 24, 2019 8:57 pm

Hi All,

have just upgraded to the surface pro 6 and just using the surface pen. i use the perimeter measuring tool and poly line tool a lot and
i am unable to end the measurement or shape by double pressing the pen on the screen, but works if i double press the screen with my finger. small issue but very frustrating.

any help or feedback is appreciated.

thanks

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TrackerSupp-Daniel
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Re: Surface Pen

Post by TrackerSupp-Daniel » Tue Sep 24, 2019 10:06 pm

Hello Henry,

Thank you for the report, I apologize for the difficulties found here, I am able to repropduce this with our testing devices as well, and have escalated the issue to our Dev team. For tracking purposes you can ask any member of our support team for updates on the following ticket number:

RT#4915: Poly line Stylus issues

I am afraid that at the moment I am unable to offer a timeline for a resolution on this.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Henry1234
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Posts: 4
Joined: Tue Sep 24, 2019 11:08 am

Re: Surface Pen

Post by Henry1234 » Tue Oct 01, 2019 9:27 pm

Thanks Daniel.

if it helps, the function works fine on PDF - Xchange Editor Plus version 6.0 Build 318.1 but does not work with
PDF- Xchange Editor version 8.0 build 333.0

maybe a settings comparison could be done?

thanks

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TrackerSupp-Daniel
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Re: Surface Pen

Post by TrackerSupp-Daniel » Tue Oct 01, 2019 9:35 pm

Thank you for the suggestion Henry,

We have already located the cause of the issue, and are working on addressing it, but I will make mention of this difference for the dev team incase it helps!

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Henry1234
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Posts: 4
Joined: Tue Sep 24, 2019 11:08 am

Re: Surface Pen

Post by Henry1234 » Sun Oct 13, 2019 9:29 pm

Hi Daniel,

has there been any word on this issue?

thanks

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Tracker Supp-Stefan
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Re: Surface Pen

Post by Tracker Supp-Stefan » Mon Oct 14, 2019 10:18 am

Hello Henry,

The ticket is still not marked as resolved, so no further news as the moment I am afraid!

Regards,
Stefan

Henry1234
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Posts: 4
Joined: Tue Sep 24, 2019 11:08 am

Re: Surface Pen

Post by Henry1234 » Tue Nov 05, 2019 9:39 pm

hi team,

any progress on this issue?

thanks

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Vasyl-Tracker Dev Team
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Location: Canada

Re: Surface Pen

Post by Vasyl-Tracker Dev Team » Tue Nov 05, 2019 10:57 pm

Hi Henry.

At the moment in 334 build you may use RightClick (via button on the Pen for sure) to show small Cancel|Complete menu that will allow you to finish the polygon creation (or you may hit the Menu key on the external keyboard, if you have it). Sorry for inconveniences - in the near future we will fix that issue as well.

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

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