PDF Files take a long time to print

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
CSTAdmin
User
Posts: 2
Joined: Mon Aug 26, 2019 11:03 am

PDF Files take a long time to print

Post by CSTAdmin »

Hallo,
Our customer has PDF-Xchange Editor in use. When they try to print PDF files, the PDF Xchange Editor takes a long time before the printer starts to print.
If they try this on the Adobe Acrobat Reader DC, it works much faster.
An update from the version 7 to the version 8 brought no remedy.
Is the problem known?
Or is it possible to solve it in a different way?
The PDF document in our test had 10 MB and 51 pages.

Thanks
Thomas
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: PDF Files take a long time to print

Post by Dimitar - Tracker Supp »

Hello Thomas,

Is it possible to send us one of the files with which you have this issue to support@pdf-xchange.com.

We need the file from which you are printing the PDF so we can investigate the reason for this issue.

Regards.
CSTAdmin
User
Posts: 2
Joined: Mon Aug 26, 2019 11:03 am

Re: PDF Files take a long time to print

Post by CSTAdmin »

Hello,

As far as I know, that happens pretty much with every PDF print and
every user has the problems.
I have to ask our customers if it is ok that I send a PDF to the support.
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: PDF Files take a long time to print

Post by Dimitar - Tracker Supp »

Hello Thomas,

I was able to reproduce the problem at my end.

I sent your file to our developers for further investigation.

When there is development on this issue I will contact you.

Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possible time.

Regards.
Post Reply