Text not selected in sequential order

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bernard meunier
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Text not selected in sequential order

Post by bernard meunier » Tue Aug 20, 2019 9:42 am

Hi,

I'm seeing strange behavior while selecting text in some documents (Using PDF-XChange 331.0).
I have added one such (see sample pdf) attached. (BTW that PDF as been created using new Doc from txt file)

If you start selecting from top (or from any point in first paragraph) and if you move cursor to the bottom,
You will notice that parts of text beginning with bullets are not sequentialy selected beyong "performance:".

Instead "Page 6 and below text" is selected before the first line (here starting with "Spread host....").

Is there a reason for such? (when using the read out loud that part "Spread host...." is skipped).

This is not critical of course!

Regards
Bernard

BTW: I noticed that adding text to bulleted paragraphs could be root cause.
Attachments
10_Unity Best Practices SRG for TA_complete reading.pdf
sample pdf
(6.87 KiB) Downloaded 14 times

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Will - Tracker Supp
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Re: Text not selected in sequential order

Post by Will - Tracker Supp » Tue Aug 20, 2019 10:19 am

Hi Bernard,

Thanks for the post and sample - My colleagues and I don't see this here. Is there any way that you can make a short video or GIF that shows what you're seeing, to make sure we haven't misunderstood?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

bernard meunier
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Posts: 89
Joined: Tue May 06, 2014 7:52 pm

Re: Text not selected in sequential order

Post by bernard meunier » Tue Aug 20, 2019 12:32 pm

Hi,
I have enclosed a screencapture.
HTH
Regards
Bernard
Attachments
Pdf-XChange_select_issue.zip
ScreenCapture
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Will - Tracker Supp
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Re: Text not selected in sequential order

Post by Will - Tracker Supp » Tue Aug 20, 2019 2:38 pm

Thanks for that Bernard - I've tested and see this here, so I've created ticket RT-4881 to track the progress of the issue. Please reference this ticket number when requesting status updates.

Apologies for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

bernard meunier
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Posts: 89
Joined: Tue May 06, 2014 7:52 pm

Re: Text not selected in sequential order

Post by bernard meunier » Tue Aug 20, 2019 4:42 pm

Hi,
Thanks for the update.
Regards
Bernard

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TrackerSupp-Daniel
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Re: Text not selected in sequential order

Post by TrackerSupp-Daniel » Tue Aug 20, 2019 5:36 pm

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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