Fail to edit/access a form field in PDFX8

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kwcheng@eduhk.hk
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Posts: 3
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Fail to edit/access a form field in PDFX8

Post by kwcheng@eduhk.hk » Mon Aug 19, 2019 7:27 am

I am trying to fill in a Government form in PDF format. There is a field to enter the address. However, I can't enter anything in it. (Pls refer to the attached file. The address field is on the bottom left of page 1)

But when I open it in Acrobat Reader, once I click the address fill. It will jump to a hidden page to enter the details. When I click the "Confirm" button at the page. the address will shown back on the address field.
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MR10v6.0.pdf
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Fail to edit/access a form field in PDFX8

Post by TrackerSupp-Daniel » Mon Aug 19, 2019 5:29 pm

Hello,

Unfortunately, this document contains some special features that are exclusive to Adobe Acrobat, and as such our Editor is unable to allow all editing features, including filling this field. In order to perform this action you will unfortunately need to use an Adobe product for the filling process. Alternatively, you can request a version of this document which does not contain any special adobe features.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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