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Issues Overwriting PDF's

Posted: Sun Aug 11, 2019 7:07 am
by steventingate
Hey

having an issue when overwriting pdf files in pdf-xchange editor
getting the attached error
adamt_LI.jpg
happens for any pdf

Re: Issues Overwriting PDF's

Posted: Mon Aug 12, 2019 7:21 am
by Dimitar - Tracker Supp
Hello steventingate,


Could you please give us more details about your network environment?

Please tell us whether the files are located on some network storage?

Please tell us whether the files accessible for editing by other PDF software?

Also, what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Re: Issues Overwriting PDF's

Posted: Mon Aug 19, 2019 12:08 am
by steventingate
Hi

its a windows environment, user has full permissions to the locations their having issues in, doesnt matter location of the network files
we have tested adobe acrobat and this works ok. users are using pdf-xchange pro v6 6.0.319.0

Re: Issues Overwriting PDF's

Posted: Mon Aug 19, 2019 2:16 pm
by Will - Tracker Supp
Hi Steven,

Can you please download and test the latest release and see if that helps?
http://www.tracker-software.com/downloads

Thanks,