Issues Overwriting PDF's

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steventingate
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Joined: Sun Aug 11, 2019 6:53 am

Issues Overwriting PDF's

Post by steventingate » Sun Aug 11, 2019 7:07 am

Hey

having an issue when overwriting pdf files in pdf-xchange editor
getting the attached error
adamt_LI.jpg
happens for any pdf

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Dimitar - Tracker Supp
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Posts: 506
Joined: Mon Jan 15, 2018 9:01 am

Re: Issues Overwriting PDF's

Post by Dimitar - Tracker Supp » Mon Aug 12, 2019 7:21 am

Hello steventingate,


Could you please give us more details about your network environment?

Please tell us whether the files are located on some network storage?

Please tell us whether the files accessible for editing by other PDF software?

Also, what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

steventingate
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Posts: 2
Joined: Sun Aug 11, 2019 6:53 am

Re: Issues Overwriting PDF's

Post by steventingate » Mon Aug 19, 2019 12:08 am

Hi

its a windows environment, user has full permissions to the locations their having issues in, doesnt matter location of the network files
we have tested adobe acrobat and this works ok. users are using pdf-xchange pro v6 6.0.319.0

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Will - Tracker Supp
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Posts: 6820
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
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Re: Issues Overwriting PDF's

Post by Will - Tracker Supp » Mon Aug 19, 2019 2:16 pm

Hi Steven,

Can you please download and test the latest release and see if that helps?
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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