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Password protection does not work

Posted: Fri Aug 09, 2019 1:39 pm
by klaus schulze
Hello,
I'm trying to add an password protection for opening a pdf file:

Image

After clicking OK, saving and closing the document I can still open it without having to enter a password.

Am I doing it wrong?

Re: Password protection does not work

Posted: Fri Aug 09, 2019 1:51 pm
by Tracker Supp-Stefan
Hello Klaus,

Can you please check which build of our products are you using?
If it's the latest one (331) - then have you tried restarting the Editor after changing the document security - and does it then work as expected?

Regards,
Stefan

Re: Password protection does not work

Posted: Fri Aug 09, 2019 2:53 pm
by klaus schulze
Hi,
yes, it's 8.0.331.0.
Re-starting the editor solved the problem, but is this normal behavior?

Re: Password protection does not work

Posted: Fri Aug 09, 2019 2:57 pm
by Tracker Supp-Stefan
Hello klaus,

In the session which you used to add the security we know that you are the owner of the document, and it's much more convenient for you as the owner to be able to continue to work with the file. Once you restart the Editor (or send the file to someone else to look at it) - they will be asked for the password.

Regards,
Stefan

Re: Password protection does not work

Posted: Fri Aug 09, 2019 6:03 pm
by klaus schulze
Okay, that sounds reasonable - thank you and a nice weekend!

Re: Password protection does not work

Posted: Sat Aug 10, 2019 10:03 pm
by Will - Tracker Supp
:D