Password protection does not work

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klaus schulze
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Joined: Sat Feb 14, 2015 10:55 am

Password protection does not work

Post by klaus schulze » Fri Aug 09, 2019 1:39 pm

Hello,
I'm trying to add an password protection for opening a pdf file:

Image

After clicking OK, saving and closing the document I can still open it without having to enter a password.

Am I doing it wrong?

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Tracker Supp-Stefan
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Re: Password protection does not work

Post by Tracker Supp-Stefan » Fri Aug 09, 2019 1:51 pm

Hello Klaus,

Can you please check which build of our products are you using?
If it's the latest one (331) - then have you tried restarting the Editor after changing the document security - and does it then work as expected?

Regards,
Stefan

klaus schulze
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Posts: 3
Joined: Sat Feb 14, 2015 10:55 am

Re: Password protection does not work

Post by klaus schulze » Fri Aug 09, 2019 2:53 pm

Hi,
yes, it's 8.0.331.0.
Re-starting the editor solved the problem, but is this normal behavior?

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Tracker Supp-Stefan
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Re: Password protection does not work

Post by Tracker Supp-Stefan » Fri Aug 09, 2019 2:57 pm

Hello klaus,

In the session which you used to add the security we know that you are the owner of the document, and it's much more convenient for you as the owner to be able to continue to work with the file. Once you restart the Editor (or send the file to someone else to look at it) - they will be asked for the password.

Regards,
Stefan

klaus schulze
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Posts: 3
Joined: Sat Feb 14, 2015 10:55 am

Re: Password protection does not work

Post by klaus schulze » Fri Aug 09, 2019 6:03 pm

Okay, that sounds reasonable - thank you and a nice weekend!

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Will - Tracker Supp
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Re: Password protection does not work

Post by Will - Tracker Supp » Sat Aug 10, 2019 10:03 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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