Hello,
we use PDF XChange Editor Plus in our company, but have issues opening some pdf files with the program.
The following error message is displayed:
After opening the document only the logo is shown, the text is gone.
We have tried different settings but without success.
This kind of pdf files/documents can be opened error-free with other pdf programs, even with the browsers such Chrome or Edge...
There is also no issue opening this pdf files with the version 2012 of PDF XChange Editor.
I would be thankful for your help.
natco
The large pdf file was not truncated after being overwritten...
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Re: The large pdf file was not truncated after being overwritten...
Hi djnatco,
can you provide us with a sample PDF please? If you are not comfortable posting it in this public forum, please email it to support@pdf-xchange.com and include a reference to this forum thread please.
can you provide us with a sample PDF please? If you are not comfortable posting it in this public forum, please email it to support@pdf-xchange.com and include a reference to this forum thread please.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Paul - Tracker Supp
- Site Admin
- Posts: 6897
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: The large pdf file was not truncated after being overwritten...
Thanks for the sample. When I opened your file I got a different message, still an error with the file but a recoverable one:
regards
Saving for you with the message you have may cause data loss. We want you to update to the latest version of the Editor and test again please. Help --> Check for Updates should offer you 8.0.311.0. We need to know how your files work in that version.regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com