PDF XChange Forum

Hello,

we use PDF XChange Editor Plus in our company, but have issues opening some pdf files with the program.

The following error message is displayed:





After opening the document only the logo is shown, the text is gone.
We have tried different settings but without success.

This kind of pdf files/documents can be opened error-free with other pdf programs, even with the browsers such Chrome or Edge...
There is also no issue opening this pdf files with the version 2012 of PDF XChange Editor.

I would be thankful for your help.

natco

Hi djnatco,

can you provide us with a sample PDF please? If you are not comfortable posting it in this public forum, please email it to support@pdf-xchange.com and include a reference to this forum thread please.

Thanks for the sample. When I opened your file I got a different message, still an error with the file but a recoverable one: Saving for you with the message you have may cause data loss. We want you to update to the latest version of the Editor and test again please. Help --> Check for Updates should offer you 8.0.311.0. We need to know how your files work in that version.

regards