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False URLs?!

Posted: Sun Jul 14, 2019 10:14 pm
by humam2104
I love PDFXchange, it's a very nice software! but I can't understand what's happening here?
You can see in the attachments that I tried to select the first sentence of a paragraph but it treated it as a hyperlink!?
What's wrong, other PDF readers don't do this? is there a fix for that?

Re: False URLs?!

Posted: Mon Jul 15, 2019 8:24 am
by Will - Tracker Supp
Hi humam2104.

Thanks for the post - Can you please post the file itself? If you don't want to upload here, please send directly to support@tracker-software.com with a link back to this topic for reference.

Thanks,

Re: False URLs?!

Posted: Sat Jul 20, 2019 7:43 pm
by humam2104
I just sent you an email containing the file that I was having trouble reading.

Re: False URLs?!

Posted: Mon Jul 22, 2019 8:45 am
by Will - Tracker Supp
Hi humam2104,

Thanks for that - I've tested here and see the same thing. I've created an internal development ticket to track the progress, so please reference RT-4854 when requesting status updates.

Thanks,

Re: False URLs?!

Posted: Wed Dec 04, 2019 1:41 pm
by humam2104
How can I check for updates regarding this matter?

Re: False URLs?!

Posted: Wed Dec 04, 2019 2:14 pm
by Dimitar - Tracker Supp
Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.

Re: False URLs?!

Posted: Mon Dec 23, 2019 7:06 pm
by humam2104
Any update regarding this matter?

Re: False URLs?!  SOLVED

Posted: Mon Dec 23, 2019 7:20 pm
by TrackerSupp-Daniel
Hello humam2104,

We have discovered that the root of this issue is the text within the file itself (which is likely caused by "Adobe InDesign CS$ (6.0.6)", which was used to create the document):
image.png
This causes not only our software, but numerous others to create a temporary link where this text is. You can disable this feature in the Editor from the preferences (Ctrl+K) under Page text:
image.png
Unfortunately, it looks unlikely that there is anything we can do to prevent this, as it is entirely possible that this text could be an intended link.

We are still looking into it, but at this time cannot make any promises for a change, as we are unsure there even is anything for us to "resolve" on this front.

Kind regards,

Re: False URLs?!

Posted: Tue Dec 24, 2019 4:08 pm
by humam2104
That really worked for me.. thank you very much!

Re: False URLs?!

Posted: Tue Dec 24, 2019 4:38 pm
by Paul - Tracker Supp
:-)