False URLs?!  SOLVED

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humam2104
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False URLs?!

Post by humam2104 » Sun Jul 14, 2019 10:14 pm

I love PDFXchange, it's a very nice software! but I can't understand what's happening here?
You can see in the attachments that I tried to select the first sentence of a paragraph but it treated it as a hyperlink!?
What's wrong, other PDF readers don't do this? is there a fix for that?
Attachments
2019-07-15_02-12-04.jpg

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Will - Tracker Supp
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Re: False URLs?!

Post by Will - Tracker Supp » Mon Jul 15, 2019 8:24 am

Hi humam2104.

Thanks for the post - Can you please post the file itself? If you don't want to upload here, please send directly to support@tracker-software.com with a link back to this topic for reference.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

humam2104
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Re: False URLs?!

Post by humam2104 » Sat Jul 20, 2019 7:43 pm

I just sent you an email containing the file that I was having trouble reading.

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Will - Tracker Supp
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Re: False URLs?!

Post by Will - Tracker Supp » Mon Jul 22, 2019 8:45 am

Hi humam2104,

Thanks for that - I've tested here and see the same thing. I've created an internal development ticket to track the progress, so please reference RT-4854 when requesting status updates.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

humam2104
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Posts: 19
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Re: False URLs?!

Post by humam2104 » Wed Dec 04, 2019 1:41 pm

How can I check for updates regarding this matter?

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Dimitar - Tracker Supp
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Re: False URLs?!

Post by Dimitar - Tracker Supp » Wed Dec 04, 2019 2:14 pm

Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.

humam2104
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Re: False URLs?!

Post by humam2104 » Mon Dec 23, 2019 7:06 pm

Any update regarding this matter?

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TrackerSupp-Daniel
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Re: False URLs?!  SOLVED

Post by TrackerSupp-Daniel » Mon Dec 23, 2019 7:20 pm

Hello humam2104,

We have discovered that the root of this issue is the text within the file itself (which is likely caused by "Adobe InDesign CS$ (6.0.6)", which was used to create the document):
image.png
This causes not only our software, but numerous others to create a temporary link where this text is. You can disable this feature in the Editor from the preferences (Ctrl+K) under Page text:
image.png
Unfortunately, it looks unlikely that there is anything we can do to prevent this, as it is entirely possible that this text could be an intended link.

We are still looking into it, but at this time cannot make any promises for a change, as we are unsure there even is anything for us to "resolve" on this front.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

humam2104
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Re: False URLs?!

Post by humam2104 » Tue Dec 24, 2019 4:08 pm

That really worked for me.. thank you very much!

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Paul - Tracker Supp
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Re: False URLs?!

Post by Paul - Tracker Supp » Tue Dec 24, 2019 4:38 pm

:-)
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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