Uploaded Stamp not saving

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Apass
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Joined: Thu Jul 11, 2019 12:26 am

Uploaded Stamp not saving

Post by Apass » Thu Jul 11, 2019 12:39 am

I added a new stamp to the stamp palette (either from clipboard or file).
Once i close the program the stamp disappears from the palette.
What needs to be done to ensure that the stamp remains on the palette all the time?

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Tracker Supp-Stefan
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Re: Uploaded Stamp not saving

Post by Tracker Supp-Stefan » Thu Jul 11, 2019 1:54 pm

Hello Apass,

Can you please check if you have write access to this folder?
%AppData%\Tracker Software\PDFXEditor\3.0\Stamps

Or are your current custom stamps collections stored in
C:\Program Files\Tracker Software\PDF Editor\Stamps

Have you tried adding the new stamp to an existing collection? And does that save correctly for you?

Regards,
Stefan

Silviu
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Joined: Mon Oct 07, 2019 2:30 pm

Re: Uploaded Stamp not saving

Post by Silviu » Mon Oct 07, 2019 2:43 pm

Hello Stefan,

I have the same problem as Apass.

"Can you please check if you have write access to this folder?
%AppData%\Tracker Software\PDFXEditor\3.0\Stamps"
-The Stamps folder does not exist.

"Or are your current custom stamps collections stored in
C:\Program Files\Tracker Software\PDF Editor\Stamps"
-No, are not. In this Stamps folder is only an another folder named ENU and in this folder is DynamicDate.pdf

"Have you tried adding the new stamp to an existing collection? And does that save correctly for you?"
Yes but if I close the app and opened again the stamp isnt there anymore.

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Tracker Supp-Stefan
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Re: Uploaded Stamp not saving

Post by Tracker Supp-Stefan » Mon Oct 07, 2019 2:56 pm

Hello Silviu,

Can you please go to Help -> About in the Editor and check qhich build of our products you have installed?
If it is not the current one (333) - can you please try to update to it and let us know if after that you can create new stamp collections?

Regards,
Stefan

Silviu
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Joined: Mon Oct 07, 2019 2:30 pm

Re: Uploaded Stamp not saving

Post by Silviu » Tue Oct 08, 2019 4:20 am

Hello Stefan,

Thank you for your quick response.
PDF-Xchange Editor Plus
Version: 8.0, build 333.0 (Enhanced OCR)
(Sep 10 2019; 15:42:41)

Kind regards,
Silviu

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Tracker Supp-Stefan
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Re: Uploaded Stamp not saving

Post by Tracker Supp-Stefan » Tue Oct 08, 2019 11:26 am

Hello Silviu,

Just spoke with a colleague - and he says that indeed if you add a stamp to the Dynamic Dates" collection - it will be removed at restart of the Editor.

When making your new stamp you need to make sure that you also create a new stamp collection for it first:
target_stamp.png
And then all should be well!

Regards,
Stefan

Silviu
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Re: Uploaded Stamp not saving

Post by Silviu » Thu Oct 10, 2019 8:29 am

Hello Stefan,

It works, thank you a lot. :)

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Re: Uploaded Stamp not saving

Post by Tracker Supp-Stefan » Thu Oct 10, 2019 9:49 am

:D

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