Editor prints the wrong colours

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info@dhbt.nl
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Editor prints the wrong colours

Post by info@dhbt.nl » Fri Jul 05, 2019 2:10 pm

Hello,

I have a problem: The print in the PDF-XChange editor is an other (wrong) colour.
I have never had issues with the PDF-Xchange viewer, currently I use the viewer for printing...
See attatchment for some printscreens with my comments.

Hopefully there is a simple solution.
Thanks!
Attachments
Problem.pdf
(878.95 KiB) Downloaded 16 times

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Will - Tracker Supp
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Re: Editor prints the wrong colours

Post by Will - Tracker Supp » Fri Jul 05, 2019 2:12 pm

Hi info@dhbt.nl,

Thanks for the post - Can you please advise on the Version and build of the Editor that you're using, as well as the make and model of your printer?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

info@dhbt.nl
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Re: Editor prints the wrong colours

Post by info@dhbt.nl » Wed Sep 11, 2019 11:04 am

Hi Will,

Thank you for your reply en sorry for my delayed response.
My version of the Editor is V7.0, compiled 328.2
and my printer is a PDF printer: Bullzip PDF printer V 7.1.1218, but the problem occurs on all printers.
When i select "print as a image" then the colours are good, but I don't want to print as a image, because of the filesize and quality.

Did you see my attatchment (PDF file)?

I hope there is a solution!

Thanks,

Michel

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Will - Tracker Supp
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Re: Editor prints the wrong colours

Post by Will - Tracker Supp » Wed Sep 11, 2019 12:48 pm

Hi Michel,

Thanks for the info. - Can you please try the latest release of the Editor, because I don't have any issues here:
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

info@dhbt.nl
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Re: Editor prints the wrong colours

Post by info@dhbt.nl » Wed Sep 11, 2019 3:05 pm

Hello Will,

Thanks.
I have installed the latest version, but no sadly no diffrence...
Hopefullly you can help me!

Greetings
Michel

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Paul - Tracker Supp
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Re: Editor prints the wrong colours

Post by Paul - Tracker Supp » Wed Sep 11, 2019 5:58 pm

Hi Michel,

I am not sure how Will tested your file, I see only your explanation PDF. Can we get the original PDF that you used in those screen shots please?

regards

Paul
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Re: Editor prints the wrong colours

Post by info@dhbt.nl » Tue Sep 17, 2019 12:46 pm

Hi Paul,

Thanks for your reply.
Here are the original attatchments, see filename for description.
There is the original file and the 2 files (from the editor and the viewer), both printed with bullzip.

Thanks!
Michel
Attachments
good-PDF-XChangeViewer.pdf
good (viewer)
(17.4 KiB) Downloaded 2 times
wrong-PDF-XChangeEditor.pdf
wrong coulor (Editor plus)
(17.12 KiB) Downloaded 3 times
original.pdf
original
(17.62 KiB) Downloaded 4 times

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Paul - Tracker Supp
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Re: Editor prints the wrong colours

Post by Paul - Tracker Supp » Tue Sep 17, 2019 6:04 pm

Hi Michel,

thanks for those. I seem to be getting the right colours when printing from the Editor.
image.png

See attached file EditorPrint_byPaul.pdf
Can you send your your color profile files from: c:\WINDOWS\system32\spool\drivers\color (just the .icm and .icc files is enough).

please and thanks
Attachments
EditorPrint_byPaul.pdf
(17.21 KiB) Downloaded 5 times
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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Re: Editor prints the wrong colours

Post by info@dhbt.nl » Thu Sep 19, 2019 8:09 am

Hello Paul,

Thanks! Great!
See attatchment for the icc files (in 6 zip files because of the maximum filesize).
I don't have icm files in this folder.

I am looking forward for your reply!

Michel
Attachments
color (6).zip
(2.73 MiB) Downloaded 3 times
color (5).zip
(2.14 MiB) Downloaded 3 times
color (4).zip
(2.23 MiB) Downloaded 1 time
color (3).zip
(2.17 MiB) Downloaded 4 times
color (2).zip
(2.15 MiB) Downloaded 2 times
color (1).zip
(3.47 MiB) Downloaded 1 time

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Tracker Supp-Stefan
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Re: Editor prints the wrong colours

Post by Tracker Supp-Stefan » Thu Sep 19, 2019 11:58 am

Hello Michel,

That is quite some colour profiles! :)
Do you have an .icc file with the name of your monitor?
If you move that out of the
C:\Windows\system32\spool\drivers\color
folder, and then restart the Editor - does the Editor then start showing the files correctly?

Also - I see you have colour profiles for your prinnters - so try moving the profiles for the printer on which you get the wrong colours - and see if that helps with your output to paper!

Regards,
Stefan

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Re: Editor prints the wrong colours

Post by info@dhbt.nl » Mon Sep 23, 2019 12:09 pm

Hello Stefan,

Thanks!
It seems that was the problem.
As far as I now can see everything works great! :-)

Have a nice day!
Michel

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Re: Editor prints the wrong colours

Post by Tracker Supp-Stefan » Mon Sep 23, 2019 2:20 pm

Glad to hear that Michael!

Cheers,
Stefan

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