Cannot manipulate Areas.

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MJN
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Posts: 98
Joined: Wed Aug 31, 2016 12:09 pm

Cannot manipulate Areas.

Post by MJN »

Hi!

If I select a bunch of Areas (rectangles as it were) and try to manipulate the group bounding box, I can only make them wider and not longer. But all my colleagues, using the same build (331), are able to manipulate both the width and the length of the group as a whole -I feel so left out :(

Could I have flipped a settings switch somewhere…?
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TrackerSupp-Daniel
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Re: Cannot manipulate Areas.

Post by TrackerSupp-Daniel »

Hello MJN,

I cannot think of any settings that would restrict you to resizing only one dimension of an annotation... Can you verify if your colleagues are able to make these changes in the same document you are using, or only within their own? If the issue is document specific, we will need a copy of the document to look at.
If the issue is global, and you cannot make these changes on any document that you colleagues are able to normally, It would be helpful to see either a video of yourself going through the process, or a detailed step-by-step process, with screenshots so that we can see what you are seeing.

As usual, if there is sensitive data in the document or video, please send them to us via support@pdf-xchange.com.com with a link to this forum thread.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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MJN
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Posts: 98
Joined: Wed Aug 31, 2016 12:09 pm

Re: Cannot manipulate Areas.

Post by MJN »

Hello Daniel and thanks for the reply,

I'm gonna try and verify if it is document-specific or otherwise.

Thanks again!
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Will - Tracker Supp
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Re: Cannot manipulate Areas.

Post by Will - Tracker Supp »

Keep us posted :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
MJN
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Posts: 98
Joined: Wed Aug 31, 2016 12:09 pm

Re: Cannot manipulate Areas.

Post by MJN »

Hi again,

So, this seems to be a rather random occurrence and I cannot pinpoint what triggers it.

The same document on different machines yield different results...sometimes!

Unfortunately, I cannot spare the time to dig into this as it is, admittedly, a nice feature when it works, but not THAT important… :roll:
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Paul - Tracker Supp
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Re: Cannot manipulate Areas.

Post by Paul - Tracker Supp »

Thanks for checking that MJN.

Well I guess we will leave it as is if we cannot determine what is specific to triggering it. If you ever do find that out please do let us know!

regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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