Cannot open PDF files at all

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ElRoosterillo
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Posts: 1
Joined: Thu Jun 20, 2019 3:29 am

Cannot open PDF files at all

Post by ElRoosterillo » Thu Jun 20, 2019 3:35 am

I was unable to open PDF files just before the update to version 8. And then after the update to version 8, the editor just "hangs".

I get this error in the Windows Logs > Application:

The program PDFXEdit.exe version 8.0.331.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 52e4
Start Time: 01d5271780f8d0cc
Termination Time: 6
Application Path: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Report Id: 906b200a-8180-46e7-9ef1-d5d4f31a2e2e
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-process

I can open PDF-Xchange Editor by itself just fine, but I cannot open PDF files.

Already tried the following:

- Installation Repair.
- Whitelist in antivirus.

Any ideas? :?:

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Tracker Supp-Stefan
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Posts: 13931
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: Cannot open PDF files at all

Post by Tracker Supp-Stefan » Thu Jun 20, 2019 1:24 pm

Hello ElRoosterillo,

Instead of installation repair - please try to fully uninstall our products, reboot your system, then download and install them anew using the latest installation packages from here:
https://www.tracker-software.com/product/downloads

Then reboot a second time - and let us know if the issue is still present!

Also - what version of windows are you using? (e.g. is it Win 7 32 bit, Win 10 64 bit)?

Regards,
Stefan

Peter2
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Posts: 865
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Cannot open PDF files at all

Post by Peter2 » Fri Jun 21, 2019 8:47 am

Tracker Supp-Stefan wrote:
Thu Jun 20, 2019 1:24 pm
... please try to fully uninstall our products, ...
Recommentation because of own experience:
And check if the files are really uninstalled / removed from the program folder!
PDF-X-Change Pro German

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Will - Tracker Supp
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Posts: 6905
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
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Re: Cannot open PDF files at all

Post by Will - Tracker Supp » Fri Jun 21, 2019 9:41 am

Thanks Peter :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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