Callout - Fit box by text content

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Sinaptik
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Callout - Fit box by text content

Post by Sinaptik » Fri Jun 14, 2019 7:01 am

Hi,

I was so excited when this feature was introduced.
Unfortunately, it never worked for me. :)

I'm using callout commenting tool mostly on P&ID drawings (engineering documents).
Most of the time, the paper size is A1 or A0.
When using the feature, the callout size changes but in a way that looks like arbitrary.
Using more than once the feature increases the callout size each time.

Default callout added:
Image

Automatically resized with fit text:
Image

Thanks for your help.
Last edited by Sinaptik on Fri Jun 14, 2019 10:12 am, edited 1 time in total.

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Will - Tracker Supp
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Re: Callout - Fit box by text content

Post by Will - Tracker Supp » Fri Jun 14, 2019 8:49 am

Hi Sinaptik,

Thanks for the post - I'm not seeing any issue here. Here's the before:
image.png
Here's the after:
image.png
Can you send a short video or GIF of what you see, as the images you uploaded appear to have been stripped?

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Sinaptik
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Posts: 11
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Re: Callout - Fit box by text content

Post by Sinaptik » Fri Jun 14, 2019 10:22 am

Hi Will,

I changed the image hosting provider and changed the link in my original post, have a look please.
Will try to make a video but not sure I'll be able.
Just to let you know, to me this feature never worked (on many many PDF files, but never tried on usual A4 files).

Thanks a lot !

Sinaptik
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Posts: 11
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Re: Callout - Fit box by text content

Post by Sinaptik » Fri Jun 14, 2019 10:43 am

Hi again Will,

I succeeded in creating video (SWF) file.
You can have a look on it, here:

http://www.fastswf.com/Hv5geZ8

Thanks !

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TrackerSupp-Daniel
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Re: Callout - Fit box by text content

Post by TrackerSupp-Daniel » Fri Jun 14, 2019 5:15 pm

Hello Sinaptik,

Thank you for the report and video, I have managed to reproduce this, and discovered that it is caused by using a page that has been rotated. As such as I have created a formal bug report, which you can ask any member of our support team for an update on:
RT#4819: Fit Box By Text content on callout moves annot

For the time being, If you rotate the page to a 0 Degree orientation, either from the Organize tab, and clicking Rotate, or by using the thumbnails and properties panes, to select the pages, you will find that this function works as intended.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Sinaptik
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Posts: 11
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Re: Callout - Fit box by text content

Post by Sinaptik » Fri Jun 14, 2019 9:33 pm

Hi Daniel,

I'm off for the weekend but just to let you know, before posting I searched for such an issue report on the forum and found something similar.
I think a bug report is already open regarding fit box to text and page rotation issue, I thought it wasn't exactly my issue and then posted this report.
Maybe this one became a duplicate?
But, I'm not sure it's the lone reason the feature might be misbehaving.
Indeed, as I said it never worked for me and I'm not convinced that each and every documents I worked on were rotated.
Unless page rotation depends on the original PDF document printing / plotting (portrait / landscape) from the CAD software (AutoCAD, in my company).
Because, most of the time, they're printed in landscape mode.

Hope it can be solved, guess it can increase my daily performance of about 10% !

Thanks for your help, guys! 🙂

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TrackerSupp-Daniel
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Re: Callout - Fit box by text content

Post by TrackerSupp-Daniel » Fri Jun 14, 2019 10:10 pm

Hello Sinaptik,

It would certainly depend on the software used to create the PDF. Some applications properly create landscape documents, others do create a "rotated" portrait document instead, while this looks the same to us, it is interpreted differently to a computer. You can check this by opening the Thumbnails pane (Ctrl+T) and selecting a page, then with that page selected, open the properties pane (Ctrl+`):
image.png
image.png (8.14 KiB) Viewed 148 times
Regarding the other instance. I was not able to find a ticket with this exact issue, which is why I created this new one. Could I ask you to provide a link to that other similar thread, so that I can lookup the ticket related to it and see if they need to be merged together.

Thank you!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Sinaptik
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Re: Callout - Fit box by text content

Post by Sinaptik » Fri Jun 14, 2019 11:40 pm

Dear Daniel,

Got it, page orientation doesn't mean it was rotated after the PDF creation (printing / plotting).
I'll check the page orientation on Monday and give some trials, then.

Alright Daniel, here's the topic I mentioned with similar ticket. 🙂
viewtopic.php?f=62&t=31205&p=128599&hil ... xt#p125929

Really hope it will be fixed on upcoming release!
Thanks a lot!

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TrackerSupp-Daniel
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Re: Callout - Fit box by text content

Post by TrackerSupp-Daniel » Fri Jun 14, 2019 11:53 pm

Hello Sinaptik,

Thank you for that link, Indeed they are very similar issues, I have merged the tickets together to give them a shared priority and more information. I cannot speak for when exactly this will be resolved, but know that we are working on it.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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