Print PDF-Xchange V8
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Print PDF-Xchange V8
Hello,
We have Problem with printing form PDF Xchange v8. in the PDF file the lines are continous. printed out they are dotted or slashed. with Acrobat Reader Dc and PDF XChange v7 they are printed as they should be...
any help?
We have Problem with printing form PDF Xchange v8. in the PDF file the lines are continous. printed out they are dotted or slashed. with Acrobat Reader Dc and PDF XChange v7 they are printed as they should be...
any help?
You do not have the required permissions to view the files attached to this post.
-
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Print PDF-Xchange V8
Hi GMP-Admin,
Thanks for the post - Can you please send the original document so that we can test here? If you don't want to upload here, then please send to support@pdf-xchange.com with a link back to this topic for reference.
Thanks,
Thanks for the post - Can you please send the original document so that we can test here? If you don't want to upload here, then please send to support@pdf-xchange.com with a link back to this topic for reference.
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Re: Print PDF-Xchange V8
Hi,
I just sent you an EMail with the original PDF.
just tested it on an color laser and there was no problem. but problem still exist on an black/with laser (HP LaserJet flow MFP M830)
I just sent you an EMail with the original PDF.
just tested it on an color laser and there was no problem. but problem still exist on an black/with laser (HP LaserJet flow MFP M830)
-
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Print PDF-Xchange V8
Thanks for that - We've received the email and are looking into this here.
Thanks,
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Print PDF-Xchange V8
Hi GMP-Admin,
Printing your file to an HP Laser printer and the results are as per Adobe DC and V7 of PDF-XChange.
What we need, in order to further this investigation is the make and model of your printer. We also need to know the exact driver version you are using. This is because we can set up a simulation of printing your document to that printer, but it must of course be an exact match to what ytou are using to be relevant.
So the first thing I would ask yo to do is ensure you have the latest drivers for your printer installed and test again. If the result is the same, please send us a link to the driver package you installed and tested with, and we will use that to see if we can determine the cause of the issue.
regards
Paul
Printing your file to an HP Laser printer and the results are as per Adobe DC and V7 of PDF-XChange.
What we need, in order to further this investigation is the make and model of your printer. We also need to know the exact driver version you are using. This is because we can set up a simulation of printing your document to that printer, but it must of course be an exact match to what ytou are using to be relevant.
So the first thing I would ask yo to do is ensure you have the latest drivers for your printer installed and test again. If the result is the same, please send us a link to the driver package you installed and tested with, and we will use that to see if we can determine the cause of the issue.
regards
Paul
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Re: Print PDF-Xchange V8
Hi,
we just update the drivers to "HP Universal Print Driver for Windows PCL6 (6.7.0.23989)" [https://ftp.hp.com/pub/softlib/softwar ... 3989.exe] and the problem still exits.
problem also confimred with the same driver on a "HP OfficeJet Pro 8730"
we just update the drivers to "HP Universal Print Driver for Windows PCL6 (6.7.0.23989)" [https://ftp.hp.com/pub/softlib/softwar ... 3989.exe] and the problem still exits.
problem also confimred with the same driver on a "HP OfficeJet Pro 8730"
-
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Print PDF-Xchange V8
Thanks for that GMP-Admin,
we are investigating this version driver and your file.
We would like to know if Setting the "Line Width Mode" to "Device Units" changes this behaviour: You will find that in the Print dialogue at the bottom when clicking the "More" button: Can you also tell us the build number of the V8 Editor you are printing from? Is it the latest release from us? 8.0.331.0
regards
we are investigating this version driver and your file.
We would like to know if Setting the "Line Width Mode" to "Device Units" changes this behaviour: You will find that in the Print dialogue at the bottom when clicking the "More" button: Can you also tell us the build number of the V8 Editor you are printing from? Is it the latest release from us? 8.0.331.0
regards
You do not have the required permissions to view the files attached to this post.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Re: Print PDF-Xchange V8
Hi,
yes it's the latest release (8.0.331.0).
And i get the dotted and dashed result with the "Line Width Mode" - Setting on "Device Units" and on "Logical Units".
With the "Print as Image" Setting it is printed as it should be, so this could be a workaround, but depending on the dpi it gets a bit blurry...
yes it's the latest release (8.0.331.0).
And i get the dotted and dashed result with the "Line Width Mode" - Setting on "Device Units" and on "Logical Units".
With the "Print as Image" Setting it is printed as it should be, so this could be a workaround, but depending on the dpi it gets a bit blurry...
-
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Print PDF-Xchange V8
Thanks for that GMP-Admin,
we have reproduced the issue using that driver versin you sent. Thank you for that. We will continue our investigations. We will post here as we progress this.
I have raised a Support Request Ticket to track the progress of this, while internal only, the reference is RT#4801: Printing to HP printer line issue and any support staff member can get you a status update.
regards
we have reproduced the issue using that driver versin you sent. Thank you for that. We will continue our investigations. We will post here as we progress this.
I have raised a Support Request Ticket to track the progress of this, while internal only, the reference is RT#4801: Printing to HP printer line issue and any support staff member can get you a status update.
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Print PDF-Xchange V8
Hi again GMP-Admin,
I am pleased to be able to report that the cause of the printing issue has been determined and corrected. The fix will be available in the next release currently slated for the end of June.
I hope that helps.
Paul
I am pleased to be able to report that the cause of the printing issue has been determined and corrected. The fix will be available in the next release currently slated for the end of June.
I hope that helps.
Paul
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 948
- Joined: Mon Sep 13, 2010 10:09 am
- Location: Switzerland
Re: Print PDF-Xchange V8
I'm curious about the results here - I think I had a similar problem here:
viewtopic.php?f=39&t=32327&p=132175#p132175
-
viewtopic.php?f=39&t=32327&p=132175#p132175
-
PDF-X-Change Pro German
-
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Print PDF-Xchange V8
Hi Peter,
Very likely not, as it appears that your issue was different, as it was the software that you were using that was causing the problem. The issue occurred with multiple printers and therefore was not something that we can correct in our software.
Very likely not, as it appears that your issue was different, as it was the software that you were using that was causing the problem. The issue occurred with multiple printers and therefore was not something that we can correct in our software.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Re: Print PDF-Xchange V8
Hi Support-Team,
thanks for the information, looking forward for the next release
thanks for the information, looking forward for the next release
-
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Print PDF-Xchange V8
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
-
- User
- Posts: 6
- Joined: Mon Jun 03, 2019 12:20 pm
Re: Print PDF-Xchange V8
Hi Support Team,Paul - Tracker Supp wrote: ↑Thu Jun 06, 2019 10:35 pm
.... The fix will be available in the next release currently slated for the end of June. ....
any updates on when the next version is available?
Best regards
-
- Site Admin
- Posts: 8613
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Print PDF-Xchange V8
Hello GMP-Admin,
Apologies for the delay, we pushed the release back to fit in some additional fixed and add a bit more polish to some of the new features. We are in the final stages of testing currently, and should have build 332 available by this time next week (hopefully sometime on Monday).
Kind regards,
Apologies for the delay, we pushed the release back to fit in some additional fixed and add a bit more polish to some of the new features. We are in the final stages of testing currently, and should have build 332 available by this time next week (hopefully sometime on Monday).
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 874
- Joined: Tue Jun 26, 2012 1:50 pm
Re: Print PDF-Xchange V8
This release took quite some time, so I am expecting quite a bit of new stuff/changes to happen.
-
- Site Admin
- Posts: 8613
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Print PDF-Xchange V8
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 136
- Joined: Thu Apr 25, 2013 7:19 pm
Re: Print PDF-Xchange V8
No sign of an update since April's initial v8 release.This is the logest time there has been between updates for a long time and I wonder what is going on, especially as I have received my "renew" reminder.Paul - Tracker Supp wrote: ↑Thu Jun 06, 2019 10:35 pm
I am pleased to be able to report that the cause of the printing issue has been determined and corrected. The fix will be available in the next release currently slated for the end of June.
Cheers
DrT
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
-
- Site Admin
- Posts: 8613
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Print PDF-Xchange V8
Hello DRTeeth,
As you can see in my previous post:
Kind regards,
As you can see in my previous post:
The reason we have comfortably waited longer than usual for this release is because this has been the most stable release we have made available recently, with no devastatingly critical bugs to speak of (such as crashes, security or licensing issues). We opted to take advantage of this, and polish the next build further before the release. Hopefully this is the beginning of a slightly longer cycle wherein we can confidently release larger more impactful and more stable builds, albeit with slightly longer delays between each release.TrackerSupp-Daniel wrote: ↑Thu Aug 22, 2019 5:21 pm Apologies for the delay, we pushed the release back to fit in some additional fixed and add a bit more polish to some of the new features. We are in the final stages of testing currently, and should have build 332 available by this time next week (hopefully sometime on Monday).
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 136
- Joined: Thu Apr 25, 2013 7:19 pm
Re: Print PDF-Xchange V8
Hi Daniel,
I missed the previous post to which you referred, sorry.
I have always been astounded at the number of improvements and fixes that you have put into each release. I have not had any particular show-stopping issues, but then again, I am not a power user by any means. Personally, I prefer more frequent releases, but Tracker is the only company with which I have a subscription. I hate such licencing, your you lot are worth it 110%.
Keep up the good work and have a great weekend,
Cheers
DrTeeth
I missed the previous post to which you referred, sorry.
I have always been astounded at the number of improvements and fixes that you have put into each release. I have not had any particular show-stopping issues, but then again, I am not a power user by any means. Personally, I prefer more frequent releases, but Tracker is the only company with which I have a subscription. I hate such licencing, your you lot are worth it 110%.
Keep up the good work and have a great weekend,
Cheers
DrTeeth
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
-
- Site Admin
- Posts: 8613
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Print PDF-Xchange V8
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com