Print PDF-Xchange V8

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GMP-Admin
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Print PDF-Xchange V8

Post by GMP-Admin » Mon Jun 03, 2019 12:57 pm

Hello,
We have Problem with printing form PDF Xchange v8.
SGMP bizhub19060313140_4.png
in the PDF file the lines are continous. printed out they are dotted or slashed. with Acrobat Reader Dc and PDF XChange v7 they are printed as they should be...
any help?
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SGMP bizhub19060313140_1.png
SGMP bizhub19060313140_3.png

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Will - Tracker Supp
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Re: Print PDF-Xchange V8

Post by Will - Tracker Supp » Mon Jun 03, 2019 1:52 pm

Hi GMP-Admin,

Thanks for the post - Can you please send the original document so that we can test here? If you don't want to upload here, then please send to support@tracker-software.com with a link back to this topic for reference.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
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Tracker Software Products Ltd.
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Re: Print PDF-Xchange V8

Post by GMP-Admin » Mon Jun 03, 2019 2:39 pm

Hi,
I just sent you an EMail with the original PDF.
just tested it on an color laser and there was no problem. but problem still exist on an black/with laser (HP LaserJet flow MFP M830)

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Re: Print PDF-Xchange V8

Post by Will - Tracker Supp » Mon Jun 03, 2019 2:41 pm

Thanks for that - We've received the email and are looking into this here.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Re: Print PDF-Xchange V8

Post by Paul - Tracker Supp » Mon Jun 03, 2019 3:10 pm

Hi GMP-Admin,

Printing your file to an HP Laser printer and the results are as per Adobe DC and V7 of PDF-XChange.

What we need, in order to further this investigation is the make and model of your printer. We also need to know the exact driver version you are using. This is because we can set up a simulation of printing your document to that printer, but it must of course be an exact match to what ytou are using to be relevant.

So the first thing I would ask yo to do is ensure you have the latest drivers for your printer installed and test again. If the result is the same, please send us a link to the driver package you installed and tested with, and we will use that to see if we can determine the cause of the issue.

regards

Paul
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Re: Print PDF-Xchange V8

Post by GMP-Admin » Mon Jun 03, 2019 3:31 pm

Hi,
we just update the drivers to "HP Universal Print Driver for Windows PCL6 (6.7.0.23989)" [https://ftp.hp.com/pub/softlib/softwar ... 3989.exe] and the problem still exits.
problem also confimred with the same driver on a "HP OfficeJet Pro 8730"

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Re: Print PDF-Xchange V8

Post by Paul - Tracker Supp » Mon Jun 03, 2019 7:13 pm

Thanks for that GMP-Admin,

we are investigating this version driver and your file.
We would like to know if Setting the "Line Width Mode" to "Device Units" changes this behaviour:
image.png
You will find that in the Print dialogue at the bottom when clicking the "More" button:
image.png
Can you also tell us the build number of the V8 Editor you are printing from? Is it the latest release from us? 8.0.331.0

regards
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Re: Print PDF-Xchange V8

Post by GMP-Admin » Tue Jun 04, 2019 7:52 am

Hi,
yes it's the latest release (8.0.331.0).
And i get the dotted and dashed result with the "Line Width Mode" - Setting on "Device Units" and on "Logical Units".

With the "Print as Image" Setting it is printed as it should be, so this could be a workaround, but depending on the dpi it gets a bit blurry...

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Re: Print PDF-Xchange V8

Post by Paul - Tracker Supp » Tue Jun 04, 2019 5:23 pm

Thanks for that GMP-Admin,

we have reproduced the issue using that driver versin you sent. Thank you for that. We will continue our investigations. We will post here as we progress this.
I have raised a Support Request Ticket to track the progress of this, while internal only, the reference is RT#4801: Printing to HP printer line issue and any support staff member can get you a status update.

regards
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Re: Print PDF-Xchange V8

Post by Paul - Tracker Supp » Thu Jun 06, 2019 10:35 pm

Hi again GMP-Admin,

I am pleased to be able to report that the cause of the printing issue has been determined and corrected. The fix will be available in the next release currently slated for the end of June.

I hope that helps.

Paul
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Re: Print PDF-Xchange V8

Post by Peter2 » Fri Jun 07, 2019 9:35 am

I'm curious about the results here - I think I had a similar problem here:

viewtopic.php?f=39&t=32327&p=132175#p132175

-
Win 7 Prof German; PDF-X-Change Pro German
Win 10 - Editor free, Printer lite

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Re: Print PDF-Xchange V8

Post by Will - Tracker Supp » Fri Jun 07, 2019 1:09 pm

Hi Peter,

Very likely not, as it appears that your issue was different, as it was the software that you were using that was causing the problem. The issue occurred with multiple printers and therefore was not something that we can correct in our software.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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Re: Print PDF-Xchange V8

Post by GMP-Admin » Fri Jun 14, 2019 12:59 pm

Hi Support-Team,
thanks for the information, looking forward for the next release
:wink:

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Re: Print PDF-Xchange V8

Post by Will - Tracker Supp » Fri Jun 14, 2019 1:21 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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