Signature Prints with Black Background
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Signature Prints with Black Background
When I digitally sign documents, the regulatory body I belong requires me to use ConsignO to provide the digital signature. After signing a document using ConsignO, then later open the document using PDF-XChange Editor and print to a local printer, the signature prints with a black background, or inverts the black & white colors on the signature only. I have found under the Advanced Print Options, when the "Print Form Fields" is unchecked, the entire signature does not print.
Is there a way to print the document with the signature, and without the inverting the colors of the signature or with the black background?
Is there a way to print the document with the signature, and without the inverting the colors of the signature or with the black background?
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Re: Signature Prints with Black Background
Hi JBouchard1,
Thanks for the post - Can you please send a screen-shot of Help --> About and provide a sample document? If you don't want to upload directly here, then you can send them to support@pdf-xchange.com with a link back to this topic as a reference.
Cheers,
Thanks for the post - Can you please send a screen-shot of Help --> About and provide a sample document? If you don't want to upload directly here, then you can send them to support@pdf-xchange.com with a link back to this topic as a reference.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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Re: Signature Prints with Black Background
A sample document and the screen shot have been emailed to support@pdf-xchange.com.
Thanks.
Thanks.
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Re: Signature Prints with Black Background
Thanks JBouchard1,
we have the files and will investigate and report back here soon.
regards
we have the files and will investigate and report back here soon.
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Signature Prints with Black Background
Hi JBouchard1,
I'm not seeing this here - Can you please try the latest release and see if that helps?
https://www.pdf-xchange.com/downloads
Thanks,
I'm not seeing this here - Can you please try the latest release and see if that helps?
https://www.pdf-xchange.com/downloads
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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Re: Signature Prints with Black Background
I recently discovered that Acrobat Reader DC prints the document correctly, without the black background on the signature. I've also found that PDF-XChange Editor will print the document correctly if the "Print as Image" is selected under Advanced Print Options. I would prefer not to use the "Print as Image" feature as the document balloons 10 to 100 times the original size, and this would cause other issues if printing a complex document. The file size sent to the printer of the various options based on the sample document provided are indicated below for your reference.
PDF-XChange Editor (Regular print with black background on the signature) - 190kB
PDF-XChange Editor (Print as Image) - 22.4MB
Acrobat Reader DC - 1.06MB
Thanks.
PDF-XChange Editor (Regular print with black background on the signature) - 190kB
PDF-XChange Editor (Print as Image) - 22.4MB
Acrobat Reader DC - 1.06MB
Thanks.
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Re: Signature Prints with Black Background
The latest edition works. Thanks for the help. I should have updated before contacting support. I've set Tracker Update to Automatically Download Available Updates to avoid wasting both your and my time in the future.
Thanks.
Thanks.
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Re: Signature Prints with Black Background
Glad to hear that worked for you!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Re: Signature Prints with Black Background
I'm having a similar problem, but with ALL fields. They all print in solid black.
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Re: Signature Prints with Black Background
Installed Acrobat DC, prints fine - no solid black boxes for all fields.
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Re: Signature Prints with Black Background
Hello fletch,
Can you please check the build of the Editor currently installed on your machine (Help -> About), and if it is anything other than the current latest (356) - please update to that one?
If you are on the current latest build - can we please have a sample of the original PDF, as well as a picture of the printed result, as well as the make and model of the printer to which you print?
Kind regards,
Stefan
Can you please check the build of the Editor currently installed on your machine (Help -> About), and if it is anything other than the current latest (356) - please update to that one?
If you are on the current latest build - can we please have a sample of the original PDF, as well as a picture of the printed result, as well as the make and model of the printer to which you print?
Kind regards,
Stefan
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Re: Signature Prints with Black Background
HP OfficeJet Pro 8720
Using the latest 9.0 build.
I forwarded scanned copies of the PDF-X and Adobe printouts to support.
Original PDF attached.
Using the latest 9.0 build.
I forwarded scanned copies of the PDF-X and Adobe printouts to support.
Original PDF attached.
You do not have the required permissions to view the files attached to this post.
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Re: Signature Prints with Black Background
Hello fletch,
The current latest build is V9.1 build 356 - so can you please check and ensure you have that one?
As I printed your file and while it was to a virtual printer - the signature was perfectly fine and printed on white background.
Also - I can't find the files you sent to support@ - so can you please send those once again?
Kind regards,
Stefan
The current latest build is V9.1 build 356 - so can you please check and ensure you have that one?
As I printed your file and while it was to a virtual printer - the signature was perfectly fine and printed on white background.
Also - I can't find the files you sent to support@ - so can you please send those once again?
Kind regards,
Stefan
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Re: Signature Prints with Black Background
Sorry, mean to state 9.1 Build 356. I had just downloaded it from the site.
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Re: Signature Prints with Black Background
Attached .Tracker Supp-Stefan wrote: ↑Tue Aug 03, 2021 3:59 pm
Also - I can't find the files you sent to support@ - so can you please send those once again?
You do not have the required permissions to view the files attached to this post.
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Re: Signature Prints with Black Background
Hello fletch,
Thanks for the sample files!
Can you please try to start the "Compatibility Mode" of the Editor - and see if you print from that to your printer, whether the result is better?
I could not reproduce the issue here at my end with my printers, so I suspect it is specific to your device, but we will need to test the "Compatibility Mode" as well, before I pass this on to our dev team for further investigation.
Kind regards,
Stefan
Thanks for the sample files!
Can you please try to start the "Compatibility Mode" of the Editor - and see if you print from that to your printer, whether the result is better?
I could not reproduce the issue here at my end with my printers, so I suspect it is specific to your device, but we will need to test the "Compatibility Mode" as well, before I pass this on to our dev team for further investigation.
Kind regards,
Stefan
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Re: Signature Prints with Black Background
Found out that one solution is to select "print as image" on the print dialog. Maybe Adobe does that by default.
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Re: Signature Prints with Black Background
Hello fletch,
It's unlikely they do that by default, as when you "print as image" - the spool file that is sent to the printer is quite larger, and as such "print as images" should only be used as a workaround. I am still interested to see if compatibility mode helps?
Kind regards,
Stefan
It's unlikely they do that by default, as when you "print as image" - the spool file that is sent to the printer is quite larger, and as such "print as images" should only be used as a workaround. I am still interested to see if compatibility mode helps?
Kind regards,
Stefan
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Re: Signature Prints with Black Background
What is compatibility mode and where do I find that?
https://help.pdf-xchange.com/pdfxe9/ had no results
https://help.pdf-xchange.com/pdfxe9/ had no results
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Re: Signature Prints with Black Background
Ok, found it on the Start menu. Made no difference.
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Re: Signature Prints with Black Background
Hello fletch,
Can you please try to print just one page of a PDF document (the one where the issue occurs), to your printer, but select to "Print to file" - and then send us this file so that we can take a look.
Ideally it would also be helpful if you can send us a link from which we can download exactly the same drivers as the ones you use for your device.
Then I can pass this .prn file and the drivers link to our devs so that we can investigate this further.
I presume that when you print to e.g. our PDF XChange Standard/Lite printer or to "Microsoft XPS" - the signatures are not black but with the correct colour, right?
Kind regards,
Stefan
Can you please try to print just one page of a PDF document (the one where the issue occurs), to your printer, but select to "Print to file" - and then send us this file so that we can take a look.
Ideally it would also be helpful if you can send us a link from which we can download exactly the same drivers as the ones you use for your device.
Then I can pass this .prn file and the drivers link to our devs so that we can investigate this further.
I presume that when you print to e.g. our PDF XChange Standard/Lite printer or to "Microsoft XPS" - the signatures are not black but with the correct colour, right?
Kind regards,
Stefan
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Re: Signature Prints with Black Background
if posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Thank you.
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Re: Signature Prints with Black Background
Correct.Tracker Supp-Stefan wrote: ↑Thu Aug 12, 2021 10:33 am I presume that when you print to e.g. our PDF XChange Standard/Lite printer or to "Microsoft XPS" - the signatures are not black but with the correct colour, right?
As for print to file, I don't see how to do that. For me though, it's not important that this is resolved since I was able to print successfully using Adobe Reader - and I've never had any problem like this with PDF-X. Plus, I've printed a variety of forms like this lately. I'd just suspect the form has some odd characteristic that PDF-X doesn't handle. If it were the printer driver, then I'd expect Adobe to exhibit the same result.
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-series/7902032/swItemId/bi-158263-5?ssfFlag=true&sku=
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Re: Signature Prints with Black Background
Hello fletch,
It was likely a combination between the printing driver, our Editor and that particular file!
As if it was an Editor only issue - you would have been getting the same black signatures when printing to PDF as well.
Glad that you found a workaround and I hope this was a one off, but if it does happen again with another file - please do let us know!
Kind regards,
Stefan
It was likely a combination between the printing driver, our Editor and that particular file!
As if it was an Editor only issue - you would have been getting the same black signatures when printing to PDF as well.
Glad that you found a workaround and I hope this was a one off, but if it does happen again with another file - please do let us know!
Kind regards,
Stefan