URGENT -- Autorecovery not working. Where is recovery information saved?

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David.P
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URGENT -- Autorecovery not working. Where is recovery information saved?

Post by David.P » Mon May 27, 2019 10:05 am

Hi forum and Tracker Support Team,

after a crash of PDF-XChange Editor, unfortunately no Autorecovery of the crashed document is offered -- although Autorecovery is activated, with a 5 minutes saving interval.

Also, strangely, only one window crashed and not the entire Editor, i.e. another open Editor window continued to run perfectly. In addition, Editor does not offer me any recovery information at all for today, although I have already worked with various PDF documents for several hours today.

Can I manually look for any recovery information under a specific file path?

Thanks for any ideas
Regards
David
David.P
PDF-XChange Pro

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Dimitar - Tracker Supp
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Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Post by Dimitar - Tracker Supp » Mon May 27, 2019 2:19 pm

Hello David,


The usual path is %temp%\PDFXEdit


...but you can also access the recovery copies if you enable this option:

image.png


I hope this helps.

Regards.

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David.P
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Location: Germany

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Post by David.P » Fri May 31, 2019 6:34 pm

Many thanks Dimitar, for the helpful information.

Interestingly, there are numerous folders like for example "pdfx-{09571710-1DA5-41F0-84C83510570BBCA8}" under this path, each however only containing 256 kB of data (in the form of two small XML and TMP files).

The actual PDF document from the autorecovery session, which, as the case may be, could be much larger, therefore seems to be saved somewhere else?

Best regards
David
David.P
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TrackerSupp-Daniel
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Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Post by TrackerSupp-Daniel » Fri May 31, 2019 7:55 pm

Hello David,

The original PDF is stored its usual location, the autorecovery backup simply holds onto the list of changes that have been made to the document (the same items that appear in the Undo/Redo flyout menu), this is backed up periodically, and if the editor closes unexpectedly, this information is not purged like usual. The next time it opens, the Editor sees the remnant files and says "oh hey, something happened, better ask if they still want these!".

If it was possible to completely save the document in cases like crashes (and other situations where auto-recover kicks in) than having this kind of auto-recovery function would not be necessary to begin with.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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