Graphic Tablet Intuos Photo wont work

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Tobias85101
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Posts: 2
Joined: Thu Apr 25, 2019 5:53 am

Graphic Tablet Intuos Photo wont work

Post by Tobias85101 » Wed May 22, 2019 8:41 am

Hello all!!

In our company we have problems using a graphical tablet with PDF XChange Editor Plus (licensed version).
I am using the graphical tablet Wacom Intuos Photo (CTH 690).

We are not able to draw or comment anything in our documents.
It seems that the whole tablet wont be recognized with PDF XChange Editor Plus.

Other software (OneNote, Paint...) dont have this kind of problems.
If I am running PDF XChange Editor Plus in the background and open it while I am drawing something I am able to use the pen (till I release the pen from the tablet).

As soon as the PDF software is active the tablet wont work.
Is there some kind of setting I might have missed?

Our environment:
OS: Windows 10 Professional x64
Hardware: Wacom Intuos Photo (CTH-690)
Software: PDF XChange Editor Plus (latest version)


Thank you for your help!

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TrackerSupp-Daniel
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Posts: 2514
Joined: Wed Jan 03, 2018 6:52 pm

Re: Graphic Tablet Intuos Photo wont work

Post by TrackerSupp-Daniel » Wed May 22, 2019 8:11 pm

Hello Tobias,

Thank you for the report, we have seen some similar reports recently, and are trying to work towards a resolution. For the moment we have been unable to reproduce this, however most users have found that applying the below registry key helps. This will switch the Editor to using the standard windows driver for touch capacity, which should workaround this issue in the meantime.

Kind regards,
Attachments
PDFEditor-DisableTabletHandler.zip
(377 Bytes) Downloaded 11 times
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Tobias85101
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Posts: 2
Joined: Thu Apr 25, 2019 5:53 am

Re: Graphic Tablet Intuos Photo wont work

Post by Tobias85101 » Thu May 23, 2019 5:34 am

Thank you very much for this key!
This solved the problem! We can now use our graphic tablet to take notes in our documents.

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Will - Tracker Supp
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Re: Graphic Tablet Intuos Photo wont work

Post by Will - Tracker Supp » Thu May 23, 2019 8:58 am

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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