New Bookmarks with names are not saved

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KKlickermann
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Posts: 2
Joined: Fri Jan 19, 2018 11:41 am

New Bookmarks with names are not saved

Post by KKlickermann » Wed May 22, 2019 7:49 am

Hello!

I'm using named bookmarks in some documents.
Yesterday I wanted to insert new pages in a document, give there bookmarks names, tested them (before creating a new one) and saved the document.
After that, the new bookmarks dos'nt work: they where not in the list of bookmarks.
I'm using the newest version of the PDF-XChange Editor and reinstallt it.
When I change the bookmark to the pagenumber, this works fine!

Best regards
Klaus Klickermann

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TrackerSupp-Daniel
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Posts: 2516
Joined: Wed Jan 03, 2018 6:52 pm

Re: New Bookmarks with names are not saved

Post by TrackerSupp-Daniel » Wed May 22, 2019 8:40 pm

Hello KKlickermann,

Thank you for the report, I am having trouble understanding/reproducing this issue. Might I ask for a detailed step by step process, possibly with screenshots to showcase the issue? Seeing the resulting document would also help, please include that as well.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

KKlickermann
User
Posts: 2
Joined: Fri Jan 19, 2018 11:41 am

Re: New Bookmarks with names are not saved

Post by KKlickermann » Thu May 23, 2019 6:34 pm

Hello Daniel,

Thanks that you want to help me.
You are right! When I create a new file and tested my problems: it works.
It seems (for me) to be a problem inside of the document. There are about 45 bookmarks (named) inside.
It is a collection of song-lyrics (I'm singing in a gospel-choir :D ) and I inserted files and wanted to create the bookmark for them.

Today I found an orphan bookmark that I cannot delete (see document).
This bookmark seems to point always to the end of the file. To test this I inserted a new file.
When I wanted to delete it (push the "Löschen"- (= Delete-) Button, PDF-XChange hangs. I only could kill the task by the taskmanager.
My last test: I cannot delete any bookmark (in the shown window).
Maybe I have to rebuild my document ...

Best regards
Klaus Klickermann
Attachments
X-Change1.pdf
(391.62 KiB) Downloaded 13 times

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TrackerSupp-Daniel
Site Admin
Posts: 2516
Joined: Wed Jan 03, 2018 6:52 pm

Re: New Bookmarks with names are not saved

Post by TrackerSupp-Daniel » Thu May 23, 2019 7:13 pm

Hello KKlickerman,

If you can send us the original document, we can look into the cause of this and see if there is anything better we can offer you. If you do not wish to share the file on our public forums, you can email them to us with a link to this topic. Our support email is Support@Tracker-Software.com

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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